MIS Software Application Programmer​/Coder - II​/Systems and Application Engineer

MIS Software Application Programmer/Coder - II/Systems and Application Engineer

• Contract

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally – that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions.

We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease recurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these networks. Whether an off‑the‑shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.

This engineer will support the operating systems and application infrastructure for ISD customer environments.

• Operating system support:
  Windows or Linux
• Hardware support: UCS B or C series, server parts replacement (various)
• Application support: experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL
• Technologies/Solutions: VMWARE, SAN storage, Net App, hosted and managed solution support
• Experience with the following monitoring and event platforms: SCOM, Service Manager, SCCM
• Create change process documentation (MOPS)
• Perform standard changes and provide escalation support for complex technical issues.
• Act as primary technical in critical event management situations including providing support on technical and customer bridges.
• Work client alerts and associated trouble tickets to meet all contractual SLA's.
• Own resolution of escalated internal and external client issues.
• Work on cross departmental projects with Verizon internal and external teams.
• Provide recommendations to Tier 3, Service Delivery team, and management on process, monitoring, or technical improvements.

• 3-5 years of experience with operating systems and application support
• Must be able to multitask.
• Available to work in a mission critical 24/7 operations center: shift work, nights, weekends, holidays, and in inclement weather.

Vivek Salvatore

vivek.salvatore(@)

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