Operational Support Specialist, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well‑known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

Vantage is looking for an ambitious, detail‑oriented, hands‑on Operational Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and processes for CMMS tracking and provide ongoing support to local Site Operations teams.

This role will be based in Ashburn, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

• Develop and coordinate user workflows on our ESM (Enterprise Service Management) platform.
• Support day‑to‑day CMMS tool operations.
• Participate in developing training for users.
• Identify areas for process improvement within the ESM platform and propose solutions.
• Collaborate with cross‑functional teams to streamline workflows and enhance system usability.
• Respond to user inquiries and provide technical support via email, phone, or in‑person.
• Support new site onboarding in ESM platform.

• Administer user accounts, permissions, and access controls within the ESM platform.
• Monitor system performance and troubleshoot any issues that arise.
• Develop and update training materials, including video tutorials and step‑by‑step guides.
• Manage data migration tasks when integrating with other systems or upgrading the ESM.
• Analyze ESM data to identify key metrics and performance indicators.
• Gather feedback from users and identify areas for CMMS process enhancements.
• Document and map out current workflows and propose improvements.

• Bachelor's degree or equivalent experience in Data Center Engineering Operations.
• 3+ years of experience in CMMS management and support or a similar role.

• Candidates with French and English language skills are encouraged to apply.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and processes.

• Certification in Service Now administration or a related area.
• Experience in the critical facilities or operations industry.
• Knowledge of ITIL or similar frameworks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long‑term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

Vantage Data Centers is an Equal Opportunity Employer.