Critical Operations Associate

Critical Operations Associate Responsibilities

• Monitor operations and conduct routine and ongoing assessment of building systems, operations, and performance.
• Assist customers on the Data Center floor in person and via telephone.
• Assist with customer equipment installations.
• Provide support on low‑ and medium‑priority tickets within the ticketing system.
• Escalate alerts and/or customer requests to senior technicians for resolution.
• Perform preventive and corrective maintenance on mechanical and electrical equipment.
• Create and update tickets within the established ticketing system for customer calls, facility, network and system‑related alerts.
• Conduct routine facility tours to ensure all equipment operates as designed.
• Monitor critical and non‑critical system equipment to ensure safe and compliant operation.
• Respond to building emergencies and customer requests as required.
• Comply with departmental policy for safe storage, usage, and disposal of hazardous materials.
• Work shift hours to support a 24×7×365 data center environment.
• Agree to complete all role‑specific qualification programs within two years of the start date.
• Other duties may be assigned.

• High school diploma, technical college degree, or equivalent professional experience.
• One or more years of technical training, military training, or equivalent professional work experience.
• Proficiency with MS Office Suite.

• Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory.
• One or more years of work experience in a mission‑critical or similar environment.

• Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization.
• Ability to function in a team environment.
• Ability to analyze operations of various systems, determine causes of problems and malfunctions, and take corrective action as required.
• Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Lifting requirements may range from