Systems Engineer, Linux and AI

Job Description

We operate mission‑critical systems that enable Visa’s clients and processors worldwide. As an Associate Systems Engineer, you’ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms—partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.

• Provide project management, technical advice, and hands‑on support to client institutions and processors—consistently exceeding customer expectations.
• Coordinate projects end‑to‑end with proper documentation, keeping tasks and status up to date.
• Create implementation scripts (Shell, Python & more) for vendor field engineers and support teams to enable installation and activation.
• Perform remote installations of Linux systems in partnership with on‑site vendor engineers.
• Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.
• Manage customer satisfaction, commitment, and expectations to high service levels, handling escalations appropriately.
• Ensure deployments follow Visa security guidelines, report and remediate any non‑compliance.
• Communicate and collaborate cordially within a global team across cultures and time zones.
• Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
• Collect, clean, and prepare data, build and train models (traditional ML and deep learning/LLMs), evaluate performance and iterate.
• Design, build, and maintain agentic workflows where LLM “agents” can plan, call tools, and coordinate multi‑step tasks (e.g., retrieval, calling APIs, writing to databases).
• Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function‑calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior.
• Participate in an on‑call rotation to support multiple systems during off‑hours, working evenings and weekends as needed.
• Provide weekly reporting for CMDB and BASE II records, acting as Change & Service Now Coordinator to ensure incidents/changes comply with ITIL and Service Now rules.
• Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.
• Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.

• 3‑4 days at Ashburn office.
• Rotating on‑call coverage, evening/weekend work when required for change windows or incidents.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Visa requires at least 3 days in office; expectations of these days will be confirmed by your hiring manager.

• Bachelor's degree, OR 3+ years of relevant work experience.

• 2 or more years of work experience.
• Bachelor’s + 1 year relevant experience or 3 years relevant experience.
• Foundational Project Management certification, ITIL Foundation.
• Proficiency in Python and shell scripting and familiarity with version control (Git), ability to automate routine admin and deployment tasks.
• Experience with Linux system administration (preferably RHEL family distros).
• Basic proficiency in HTML and a programming/scripting language (Bash, Python).
• Understanding of XML, JSON, XSLT.
• Familiarity with encryption/security technologies such as SSL and IPsec.
• Solid understanding of data structures, algorithms, and statistics, including working with SQL.
• ≥1 year working experience in IT Operations & Delivery or strong internship/fresh graduate performance on technical interview tests.
• Outstanding customer service skills and dedication to the service experience.
• Demonstrated interest in continuous learning via online resources or formal training.
• Project coordination experience.
• Hands‑on experience with Service Now (Change/Incident/CMDB).
• Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & Python scripts and automations for infrastructure installs.
• Experience with large language models and…