Mac Support Engineer Job Ashburn area,Virginia USA,IT/Tech

Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives.

Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!

As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security compliance.

ESSENTIAL

FUNCTIONS/RESPONSIBILITIES:

Mac experience in an Enterprise Environment is desired
Intermediate Mac Engineer will possess system knowledge in the areas of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
Provide support for all Apple Mac Books and Workstations
Experience with a ticketing system (Service Now) is a plus
Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
Experience in macOS desktop and server support skills
Experience supporting macOS across a range of versions
Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
Experience using terminal commands and simple Bash scripts
IT Asset Management

EDUCATION, EXPERIENCE, CERTIFICATIONS, and

QUALIFICATIONS:

Current CBP Background Investigation or Top Secret clearance
adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
Bachelor’s degree in Information Systems or related field; in lieu of degree 2-4+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 200) or greater certification
Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
ITIL v3 Foundations Certification is highly desired, but not required
Apple Certified Support Professional is highly desired, but not required
Experience with Service Now is desired, but not required
Experience with Beyond Trust Remote Support is desired, but not required.

SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:

Intermediate level knowledge for Jamf configuration and operations to include: patching, configuration profiles, operating system upgrades, and security configurations.
Experience with on premise, or distributed cloud, and hybrid infrastructures.
Working knowledge of macOS operating system, to include image management, OSD (operating system deployment) and servicing…