US Military and Veteran Senior Data Center Support Services Technicican

** Job Description*
* Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.

Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

** Requirements:*
* + Knowledge of server/storage/network hardware systems and components.

+ Excellent time management skills.

+ Detail-oriented with excellent organizational skills.

+ Be a good team player.

+ Strong interest in learning new DC concepts and technology.

+ Dependable and trustworthy.

+ Able to work alone and as part of a team

+ Must be able to lift up to 50 lbs.

+ Able to climb a 9 ft ladder.

+ Strong verbal and written communication skills.

+ Shift schedule that rotates.  Includes nights,  weekends and holidays.

+ IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

+ Good computer skills

+ Able to stand and walk for extended periods of time

+ Able to work 10-12 hour shifts

+ Any experience with mainstream ticketing systems is a plus

+ Willing to travel as required

+ Client experience is preferred

*
* Note:

** This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control.

** Minimum Job Qualifications*
* ** Education and/or

Experience:

*
* 5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Job

Skills:

Same as prior level plus;

Technical Leadership:
Demonstrated ability to provide technical leadership and mentoring on complex projects.

Incident Management and Response:
Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.

Cross-Functional/Team

Collaboration:

Demonstrated ability to collaborate across teams and regions to achieve shared business goals.

** IT Infrastructure/Server Trouble Shooting

Experience:

*
* 3 years of experience in IT infrastructure, data center services, or server administration.

** Preferred Job Qualifications*
* ** Education and/or

Experience:

*
* 5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct custome

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.

** Cloud Environment (Hyperscale) Experience :*
* 3 years of experience in hyperscale cloud environments.

*
* Certifications:

*
* Data Center or Cloud Industry Certifications.

** Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.*
* ** Responsibilities*
* ** Key Responsibilities*
* ** Datacenter Services Operations-Break/Fix and Hardware Maintenance:*
* -Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.

-Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

** Datacenter Services Operations-Network Configuration, Installation, and Augmentation:*
* -Guides and instructs less experienced technicians on best practices for implementing
-designed and defined network communications and solutions, signing off on client configurations within environments.

-Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

** Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:*
* -Monitors and…