FDA Systems Engineer

Data Center Smart Hands Technician

We are seeking a Data Center Smart Hands Technician to provide onsite technical support for data center operations. This role involves hardware installation, maintenance, troubleshooting, vendor escort, and asset management. The technician will work with remote engineering teams, customers, and vendors to ensure the reliable operation of critical infrastructure while adhering to established policies and procedures.

Key Responsibilities

• Install, rack, stack, cable, decommission, and replace servers, network, and storage equipment.
• Manage structured cabling, patch panels, cable routing, labeling, and documentation.
• Troubleshoot server and hardware issues under the direction of remote administrators.
• Coordinate activities with customers, vendors, and the Data Center Operations team.
• Provide support during standard hours (Monday-Friday, 8 AM - 5 PM) and participate in a bi-weekly on-call rotation for after-hours support.

Required Qualifications

A minimum of 5 years of hands-on experience in an enterprise or government data center environment is required. Candidates should have knowledge of structured cabling, patch panel management, and best practices for cable routing and documentation. Experience with troubleshooting servers and hardware is necessary. Strong communication and organizational skills are also required. Must be a US citizen with ability to gain a Public Trust.

Preferred Qualifications

• Familiarity with ticketing and asset management systems such as Service Now or similar IT service management platforms.
• Experience coordinating or supporting infrastructure projects, including hardware refreshes, migrations, and deployments.
• Knowledge of data center standards, power infrastructure, change management processes, and industry best practices for physical infrastructure operations.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.