ServiceNow CMDB Implementation Specialist Security Clearance

Position: ServiceNow CMDB Implementation Specialist with Security Clearance
Service Now CMDB Implementation Specialist Work Type:
On-site / Hybrid — Ashburn, VA client site 3–5 days per week
Industry Category:
Service Now / Configuration Management

Employment Type:

Full-Time Contract
Clearance Requirement:
Limited CBP Background Investigation (BI) required prior to onboarding

Position Overview Our client is seeking an experienced Service Now CMDB Implementation Specialist to support an enterprise-scale Configuration Management Database implementation. This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization.

Key Responsibilities Requirements and Analysis - Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships.
- Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria.
- Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB. Data Model Design and Definition - Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators.
- Establish CI relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the enterprise environment.
- Normalize and standardize data to promote CMDB consistency and integrity.
- Support CI lifecycle management and organizational CMDB ownership models. Process Definition and Integration - Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows.
- Define data-governance policies for data ownership, entry, updates, and quality assurance.
- Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources.
- Apply Service Now CSDM and service-mapping principles to support an effective enterprise CMDB structure. Data Quality, Validation, and Testing - Define data-quality rules and metrics for accuracy, completeness, and consistency.
- Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement.
- Plan and conduct User Acceptance Testing with business users.
- Develop test cases to validate functional requirements and expected business outcomes. Reporting and KPIs - Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring.
- Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates.
Establish standards for measuring CMDB health, data quality, and operational effectiveness. Training, Adoption, and Ongoing Support - Develop CMDB training materials, standards, procedures, and supporting documentation.
Deliver training sessions to user groups to drive adoption and proficiency.
- Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage. Communication and Stakeholder Management - Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus.
- Lead stakeholder discussions and cross-team alignment sessions.
- Translate business requirements and technical concepts between business and technical teams.
- Collaborate across large, federated, or regulated organizational environments. Requirements

Minimum Qualifications - U.S. citizenship required.
- At least 10 years of overall information technology experience.
- Bachelor’s or Master’s degree. Four additional years of relevant experience may substitute for a Bachelor’s degree, or two additional years of relevant experience may substitute for a Master’s degree.
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