Lead ServiceNow CMDB Architect; DHS/CBP Access – On-Site
Job in
Ashburn, Loudoun County, Virginia, 22011, USA
Listed on 2026-09-09
Listing for:
International Executive Service Corps
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Information Security & Data Protection, IT Project Manager, IT Consultant, Cybersecurity
Job Description & How to Apply Below
Lead Service Now CMDB Architect (DHS / CBP Access – On-Site)
Ashburn, VA 20147
Are you a senior Service Now expert looking to drive enterprise-scale transformation on a mission-critical federal program? We are seeking a Lead Service Now CMDB Architect to own the enterprise Common Service Data Model (CSDM) strategy, automated discovery, and data governance for a high-visibility Department of Homeland Security environment.
What You Will Do- Architect & Model CSDM:
Design CI classes, attribute definitions, and relationship topologies aligned with Service Now CSDM best practices across complex IT environments. - Drive Stakeholder Alignment:
Facilitate interactive workshops with Application Owners, IT Operations, and Security teams to resolve data ownership conflicts and build consensus. - Integrate & Automate:
Define requirements for automated discovery patterns, ticketing systems, and monitoring tools to maintain high-integrity, real-time data flows. - Governance & Metrics:
Establish data-quality scoring, automated remediation rules, and executive dashboards tracking operational KPIs like MTTR and change success rates.
- U.S. Citizenship:
Sole U.S. Citizenship required (no dual citizenship due to federal security mandates). - Clearance / Access:
Current DHS Suitability or active eligibility to obtain U.S. Customs and Border Protection (CBP) security access. - Work Location:
100% on-site availability. - IT
Experience:
10+ years of progressive IT experience (or 6+ years with a BS degree / 4+ years with an MS degree). - Specialized Expertise: 5+ years of dedicated enterprise ITSM, Service Now CMDB, automated discovery, and CSDM architecture experience.
- Facilitation:
Proven ability to lead cross-functional alignment sessions and translate complex technical requirements into strategic governance models.
- Active or recent DHS/CBP Entry on Duty (EOD) status.
- ITIL v4 or v5 certification.
- Direct federal contracting or regulated enterprise experience.
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