CMDB Implementation Specialist

We are currently seeking a CMDB Implementation Specialist to join our team in Ashburn, Virginia (US-VA), United States (US).

The Configuration Management Database (CMDB) Implementation Specialist will utilize strong enterprise scale configuration management expertise in support of business driven CMDB planning, organizational alignment, CI modeling, governance, and best practice implementation.

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc—identify required CIs, critical attributes, and inter CI relationships.
• Document business requirements into clear functional/non functional artifacts (use cases, user stories, acceptance criteria).
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.

• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
• Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency

• Map CMDB related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
• Define data governance—policies for data ownership, entry, updates, and data quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.

• Define data quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
• Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.

• Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
• Define CMDB enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.

• Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
• Provide ongoing support and clarification on CMDB functionalities and data usage.

• Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
• Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.

• Lead workshops, stakeholder discussions, and cross‑team alignment sessions
• Service mapping principles and organizational CMDB ownership models
• Proficiency with Service Now CMDB, automated discovery, CSDM
• Possess analytical, communication, documentation, facilitation, and standards development capabilities
• Work within large, federated, or regulated environments

• Bachelor's Degree
  • Education Equivalency: 4 years of additional experience
• Minimum 10 years of Information Technology experience.
• Minimum 5 years of enterprise ITSM / CMDB / Configuration Management experience to includeCMDB planning, modeling, governance, and data quality frameworks as well as experience designing CI classes, relationships, and lifecycle management for complex organizations
• Ability to obtain a CBP BI

• ITIL v4 or v5 certification
• Experience with enterprise architecture, IT operations, data governance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $123,172 - $205,288. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This…