Maintenance, Maintenance Manager

Description

Maintenance role at Evergreen Real Estate Group. This position is primarily responsible for maintaining the physical integrity of the community, ensuring a safe and secure living environment for residents, visitors, and staff. Responsibilities include anticipating, identifying, and correcting problems involving the property and implementing procedures to prevent issues.

Evergreen Real Estate Group is a fully integrated property development and management company dedicated to creating thriving housing communities. Since 2001, we have developed, acquired, and managed affordable and market-rate multifamily properties across 13 states and the District of Columbia. Our team is built on collaboration, integrity, and a shared commitment to transforming communities and improving lives. At Evergreen, every role makes an impact.

• Performs maintenance and repair tasks personally or delegates to maintenance and/or janitorial staff.
• Oversees and occasionally inspects work performed by staff.
• Manages the work order system for handling resident service requests and corrects situations within 24 hours when possible.
• Ensures all make-ready repairs and services are completed correctly and on schedule.
• Schedules maintenance personnel with the Property Manager to cover emergencies, 24/7.
• Troubleshoots maintenance problems and makes recommendations for correction.
• Procures bids for outside contractors or repair vendors and monitors the work completed.
• Assigns and documents resolutions to work orders.
• Provides information for work order status reports, capital improvements, and major repairs.
• Reviews maintenance-related contracts with the Property Manager and maintains records of contract dates and cancellation requirements.
• Reports major repairs and requisitions to the Property Manager prior to expenditures.
• Assists in keeping grounds neat and free of litter; performs yard as warranted.
• Keeps aware of the condition of physical property and corrects unsafe conditions immediately.
• Maintains records for preventive maintenance, work orders, expenditures, and apartment make-ready status.
• Reviews and updates routine and preventative maintenance schedules.
• Schedules and performs routine maintenance on equipment; maintains tool inventory and spare parts.
• Conducts safety meetings, maintains HAZCOM standards, and keeps MSDS sheets current.
• Maintains knowledge of laws and EPA/OSHA regulations governing hazardous materials.
• Assists in safety monitoring and coordination, including hazardous materials and workplace safety.
• Encourages a safety-first attitude among staff and all employees.
• Instructs staff on proper use of safety items and equipment.
• Performs work area cleanup and safety-related duties.
• Coordinates with the Property Manager to hire/terminate, supervise, coach, and discipline maintenance/janitorial staff.
• Conducts new hire orientation and supports ongoing development and training.
• Establishes expectations and evaluates staff performance.
• Ensures proper staffing coverage and prepares schedules.
• Coordinates payroll-related aspects for maintenance/janitorial staff.
• Assists Property Manager with HR-related tasks and policies.

Must be punctual and timely in meeting all performance requirements, including attendance standards, deadlines, and work breaks where applicable.

To perform the job successfully, the following competencies are expected:

• Intellectual:
  Problem Solving – Identifies and resolves problems; analyzes information; develops alternatives; works well in team problem solving.
• Technical Skills – Seeks training, shares knowledge, and continuously builds skills.
• Interpersonal:
  Customer Service – Handles difficult situations, responds to needs, solicits feedback, and meets commitments.
• Organization:
  Business Acumen – Understands market and competition; aligns work with goals; analyzes market conditions.
• Cost Consciousness – Works within budgets and identifies cost-saving measures.
• Safety and Security – Observes safety procedures and reports unsafe conditions.

Directly supervises all Maintenance and Janitorial staff. Performs duties in accordance with…