Facilities Associate

Facilities Associate

Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.

We're looking for a Facilities Associate who wants to build real maintenance skills in a dynamic, high-energy environment. No experience is required — we will train you. You'll keep the venue, grounds, technology, and game systems in top shape while also engaging with guests and supporting a team that takes the guest experience seriously. If you're motivated, mechanically curious, and ready to grow, this is your role.

The Facilities Associate (Maintenance Technician I) is responsible for the maintenance, repair, and upkeep of Topgolf's venue, grounds, equipment, and systems. You'll complete maintenance tasks, troubleshoot issues, respond to maintenance calls, and help keep every part of the venue operating at its best — all while upholding safety standards and engaging with guests and teammates in a way that reflects Topgolf's values.

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

Maintain and Repair the Venue

• Complete all maintenance and repair tasks as directed by the Facilities management team, across all areas of the venue
• Troubleshoot and resolve issues with equipment, systems, and infrastructure throughout the venue and grounds
• Monitor the operation and proper use of all equipment and systems to identify issues before they become problems
• Monitor the use and inventory of spare parts, maintenance supplies, and equipment and flag shortages proactively

Respond and Communicate

• Answer and respond to maintenance calls for assistance promptly and with a sense of urgency
• Communicate accurately and effectively with guests and team members about maintenance status, safety concerns, and repairs in progress
• Report all significant issues, safety hazards, and unresolved deficiencies to the Facilities Manager immediately
• Adhere to all safety, health, and environmental policies and procedures at all times

Support the Guest and Team Experience

• Engage with guests in a friendly and professional manner when working in guest-facing areas of the venue
• Support teammates across Facilities and Operations to keep the venue fully operational and guest-ready
• Participate in training to build your maintenance skills and grow within the Facilities team
• Demonstrate Topgolf's Core Values in every interaction:
  Fun, One Team, Excellence, Courage, and Caring

You'll build real maintenance and technical skills — no experience required, full training provided. You'll work in one of the most dynamic facilities environments in entertainment, where no two shifts are the same. You'll be part of a team that keeps a high-tech, high-traffic venue running at its absolute best. You'll work in a place where your skills grow, your effort matters, and your work is visible in every guest experience.

Core competencies for success include being resilient, communicating effectively, focusing on the customer, and driving results.

Qualifications include no experience required, a desire to learn maintenance and technical skills strongly preferred, 6+ months of maintenance experience or trade school certificates in electrical, plumbing, or maintenance preferred, a valid driver's license required, a high school diploma or equivalent preferred, and being 18 years of age or older as required by state or local law.

Physical requirements include the ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, climbing, and moving throughout all areas of the venue including mechanical spaces, rooftops, grounds, and multi-level service areas; the ability to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance, including tools, equipment, parts, and materials across multiple levels and areas of the venue;

the ability to navigate stairs, ramps, ladders, and multi-level areas of the venue when performing maintenance tasks, inspecting equipment, or responding to repair needs; the ability to work in varying temperature and weather environments on a frequent basis, including outdoor grounds, mechanical rooms, rooftops,…