Assistant Manager, Guest Experience | One Loudoun, Ashburn VA

About Lululemon

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community.

As a company, we focus on creating positive change and building a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people.

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores each day. Assistant Managers lead from the floor to build, manage, and develop team members, creating a culture of belonging and growth. They ensure their team delivers outstanding guest experience in line with company values.

• Leadership and People Management
  • Create and foster a respectful and inclusive team environment.
  • Engage team members by explaining how their work supports store and company success.
  • Implement the Store Manager’s People vision and cascade it to team members.
  • Support hiring and building a strong, diverse team.
  • Support ongoing learning and development with direct feedback, coaching, mentoring, and check‑ins.
  • Lead performance management activities, including feedback, coaching, and performance documentation.
  • Address employee concerns or issues appropriately.
• Guest Experience and Community
  • Lead an exceptional guest experience on the floor through assessment and coaching.
  • Provide retail floor leadership, making in‑the‑moment decisions to maintain efficiency.
  • Resolve guest feedback and address emergent issues, including escalations.
• Operations, Product, and Strategy
  • Partner with managers to review business data and metrics to inform planning.
  • Maintain strategic product presentation and visual merchandising.
  • Open and close the store according to procedures.
  • Understand and adhere to safety policies and procedures.
  • Perform work in accordance with applicable policies, procedures, and laws.
• Budget Responsibility
  • Accountable for delegated aspects of controllable budget and labor hours.
• People Management
  • Lead a subset of store employees as delegated by the Store Manager.

• Inclusion & Diversity – creates/supports an inclusive environment that values differences.
• Integrity – behaves in an honest, fair, and ethical manner.
• Leadership – able and eager to lead, inspire, motivate, and develop others.
• Guest Experience – actively creates an inclusive high‑caliber experience for every guest.
• Team Building – creates and develops teams that maximize accomplishments.
• Decision Making & Problem Solving – uses logic to evaluate alternatives and make effective decisions.
• Strategic Thinking – sets strategies aligned with the company’s vision.
• Change Management Leadership – leads others through change processes.
• Interactive Communication – conveys information effectively and understands information shared.

• Must be legally authorized to work in the country where the store is located.
• Must be able to travel to the assigned store with reliable transportation.

• Work occurs on a variable schedule, which may include early mornings, mornings, afternoons, evenings, late nights, overnights, weekends, and holidays.

• 1 year people management experience.
• 1 year leadership experience, including managing business operations and projects.

• High school diploma, GED, or equivalent.
• Bachelor’s degree or equivalent.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

• Work occurs in an environment with bright lights and loud music.
• Work is part of a team and also independent.
• Work may involve managing conflict or mediating problems between others.
• Work involves building relationships with strangers/new people and strengthening community partnerships.
• Work sometimes conducted on a computer or other technical devices, including virtual meetings.
• Work involves moving through a store for most of a shift, but may also involve sitting for extended periods.
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).

• Base Pay Range: $27.31 – $36.95 per hour, subject to minimum wage in the location.
• Target Bonus: 25%.
• Total Target Base Pay Range: $34.14 – $46.19 per hour.
• Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, extensive catalog of development courses, people networks, mentorship programs, and leadership series.