Supervisor - Dedicated Operations

Operations Supervisor - Dedicated Transportation

Excel Courier | Ashburn, VA | Full-Time | On-Site

We're looking for a results-driven Operations Supervisor to lead our Dedicated Transportation team. In this role, you'll leverage your leadership skills to ensure on-time delivery excellence while building strong client relationships. You'll oversee day-to-day operations, supervise drivers and contractors, and drive continuous improvement—all while working in a fast-paced, 24/7 operational environment.

This is a great opportunity for someone who thrives in a hands-on, action-oriented role and wants to grow their career in transportation logistics.

• Lead and supervise day-to-day operations for Dedicated Transportation clients
• Manage independent contractor driver assignments and coordinate backup coverage as needed
• Ensure your team has the orientation and resources they need to succeed
• Address performance issues and client concerns promptly, keeping management informed
• Drive continuous process improvement and maintain high client satisfaction
• Communicate clearly with all stakeholders about performance, updates, and changes
• Build trusted, lasting relationships with clients
• Prepare and submit reports on operational activities

• 3+ years in transportation management
• 3+ years in people management
• B2B management experience
• Strong English communication skills (verbal and written)
• Comfortable with evolving technology and digital tools

• Grit, energy, and a hands-on approach
• Action-oriented with a results-driven mindset
• Player-coach mindset - you're ready to lead and do the work
• Strong business acumen combined with innovative thinking
• Composed under pressure and adaptable to changing priorities
• Excellent at giving clear, actionable instructions
• Skilled at analyzing data and managing multiple projects at once
• Leader who develops accountable, high-performing teams

This role operates in an office setting, in the field, at client sites, and occasionally in a warehouse. You'll use standard office equipment and occasionally lift packages up to 50 lbs. Evening and weekend hours may be required to support our 24/7/365 operations.

Excel Courier is an equal opportunity employer. All candidates will be required to complete background screening, drug screening, and other pre-employment checks.