Senior Manager, Network Operations - Debit Processing Systems

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

If you think you could support Visa as a Sr. Manager, VOCC VAS DPS Forward, we want to hear from you – together, let’s make Visa a great place to work.

The Sr. Manager, VOCC VAS DPS Forward leads a 24x7 first‑level operations team responsible for the real‑time monitoring, support, and restoration of debit transaction processing across Visa’s platforms. This role ensures rapid incident resolution, clear client communication, and strong escalation discipline to maintain the highest levels of service availability and meet critical funding and settlement commitments.

This leader is expected to bring not only deep operational expertise but also a forward‑looking mindset centered on AI, automation, and operational modernization. The Sr. Manager will drive the adoption of intelligent monitoring, automated recovery workflows, and data‑driven insights to reduce manual toil, prevent incidents, and improve response quality and speed.

Success in this role requires exceptional leadership, technical proficiency, and a strong command of ITIL practices. The ideal candidate can build and motivate a high‑performing, always‑on operations team while also championing automation initiatives that elevate stability, efficiency, and precision. The Sr. Manager is accountable for meeting service‑level expectations, achieving availability targets above 99.999%, and delivering best‑in‑class operational performance for our clients.

• Oversee the daily operations of a 24x7 team of professionals providing first‑level support for Debit systems, networks, and platforms, ensuring consistent execution and proactive monitoring through modernized, automated operational workflows.
• Provide strategic leadership and management to team members, including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching, and administrative support. Champion a culture where AI‑driven insights and automation are embedded in day‑to‑day execution.
• Collaborate with Business Leaders to develop and manage tactical and long‑term plans focused on operational stability, resiliency, and modernization — integrating AI, observability, and automation opportunities into all planning cycles.
• Enhance work processes, procedures, and systems by identifying areas where intelligent automation, predictive analytics, and AI‑assisted detection can reduce manual effort, accelerate diagnosis, and minimize risks of service interruptions.
• Represent the support team on cross‑functional projects, especially initiatives related to modernization, automated recovery, workflow orchestration, and service intelligence, ensuring on‑time delivery of tactical and strategic commitments.
• Demonstrate strong technical leadership in daily work, take ownership of significant incidents, and leverage automated diagnostics and AI‑driven recommendations to accelerate restoration based on impact and severity.
• Manage team workload effectively, ensuring incidents, problems, and requests are prioritized, assigned, and resolved on time. Drive adoption of runbook automation, auto‑remediation tools, and self‑service capabilities to improve efficiency and reduce manual toil.
• Identify and address common problem areas by analyzing trends and patterns using AI‑enabled monitoring and analytics platforms, assign tasks that drive proactive prevention rather than reactive response.
• Represent the DP team in relevant meetings, including process improvement, modernization, automation adoption, and operational excellence initiatives.
• Ensure the team remains focused…