Supervisory Program Manager

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Enterprise Cloud Services Division located in;

• Ashburn, VA
• Springfield, VA

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

As a Supervisory Program Manager, you assist senior leadership by planning, evaluating, integrating, and coordinating initiatives within OIT; and coordinate staff actions with OIT leadership, special staff, directors, division chiefs, regional directors, and mission support staff.

This position starts at a salary of $ (GS-15, Step
1) to $ (GS-15, Step 10)

• Planning for short-term and long-term operations for the OIT Program Office, with a particular focus on interactions with and support from various Program Office personnel across CBP.
• Reviewing plans for completeness and compliance within established parameters.
• Establishing direction to division and office chiefs in setting organizational goals and providing strategic, technical, and programmatic recommendations to leadership.
• Directing the initiation of organizational planning as determined necessary for successful operation of the Directorate.
• Reviewing current and upcoming services against known and anticipated customer requirements, for cost optimization opportunities and/or operational enhancements.

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You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Setting performance expectations and preparing performance work plans with employees; advising employees of their progress In meeting performance requirements.
• Preparing and administering the budget for a major program office.
• Initiating staff/organizational planning based on AC's guidance and policy to ensure successful program operations.
• Establishing and carrying out specific action plans for accomplishing short- and long-term organizational goals and objectives.
• Coordinating with other unit supervisors and peers to establish unit objectives, goals, priorities and deadlines, and to formulate plans to meet substantial changes in workload.

NOTE:
Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/02/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the…