Director of Operations

Director of Operations

Director of Operations

Remote eligible depending on location; hybrid schedule preferred for candidates located within commuting distance of Ashburn, VA.

$160-$200k – 15% Annual Company Bonus

Janitza North America is the US based arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data centers, mission critical facilities, and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.

Reporting to Chief Operating Officer, the Director of Operations is responsible for leading Janitza North America's operational strategy and execution across Project and Program Management, Business Analysis, and Field Services. This role ensures operational processes scale with the company's rapid growth while delivering exceptional customer experiences, improving cross-functional collaboration, and driving operational efficiency.

Working closely with Sales, Engineering, Finance, Product Management, and Executive Leadership, the Director of Operations develops scalable processes, leverages data to drive decision-making, and leads continuous improvement initiatives that support sustainable business growth.

This leader oversees a multidisciplinary team responsible for customer project management and field service support and execution.

Operations & Leadership

• Develop and execute the operational strategy in alignment with business objectives.
• Lead and optimize operations across Project Management, Program Management, and Field Services while developing the leadership and operational expertise necessary to support organizational resiliency and future executive succession.
• Establish KPIs and drive continuous improvement to enhance performance, productivity, and customer satisfaction.
• Identify and mitigate operational risks while building scalable processes to support growth.
• Lead, coach, and develop teams, fostering a high-performance, accountable, and collaborative culture.
• Partner with leadership on workforce planning, resource allocation, and organizational development.

Project Management Office (PMO)

• Lead the Project Management team responsible for customer implementations and internal strategic initiatives.
• Standardize project management methodologies, governance, documentation, and reporting.
• Improve project visibility through milestone tracking, resource planning, and executive reporting.
• Ensure projects are delivered on time, within scope, and within budget.
• Collaborate with Engineering and Sales to improve project handoffs and customer onboarding.

Business Process Improvement

• Lead the Business Analyst function responsible for evaluating and improving business processes.
• Identify automation opportunities across departments.
• Champion Lean, continuous improvement, and operational excellence initiatives.
• Optimize ERP, CRM, and business systems to improve efficiency.
• Partner with department leaders to redesign workflows that reduce manual effort and improve customer experience.

Data & Performance Management

• Develop operational dashboards and executive reporting.
• Utilize business analytics to improve forecasting and operational decision-making.
• Monitor key performance indicators, including:
• Project completion metrics
• Customer satisfaction
• Process efficiency
• Supplier performance
• Present operational performance to executive leadership.

Cross-Functional Collaboration

• Partner closely with:
• Sales
• Engineering
• Finance
• Customer Support
• Warehouse & Logistics
• Executive Leadership
• Janitza Germany
• to improve organizational alignment and operational execution.

Required qualifications:

• Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, or related field.
• 8–12 years of progressive operations leadership experience and building teams.
• 5+ years leading cross-functional teams.
• Experience managing multiple operational functions simultaneously.
• Strong knowledge of project management methodologies.
• Experience with ERP systems, CRM platforms, and operational…