Commercial Service Account Manager - Capital DC Metro

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross‑functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e., service agreements, repairs and modernizations)
• Create and maintain sales territory and account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers and build share value with existing customers
• Seek out and access new service agreement opportunities with existing and prospective customers
• Respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products and solutions
• Develop and sustain customer relationships
• Clearly articulate the value of Carrier’s offerings and how they map to customers’ needs
• Detect the customer’s buying stage and adjust selling accordingly
• Display effective presentation and communication skills
• Prioritize best opportunities
• Respond to customer requirements in a timely manner
• Achieve booking/order in a timely manner
• Consistently achieve sales metrics and annual targets
• Negotiate service agreement renewals when required

• 2+ years’ experience with HVAC Service and commercial sales
• High school diploma or GED required
• Must be able to lift or carry 20 pounds, climb ladders, stairs, and work on roofs or platforms
• Must be able to pass an MVR

• Bachelor’s degree
• Extremely comfortable operating in a technical environment utilizing Microsoft-based computer software
• Outstanding sales and negotiation skills, goal‑oriented, with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to develop expectations and relationships with internal and external customers
• Ability to sell directly to end‑user customers
• Previous experience selling service agreements
• Ability to introduce others to cross‑sell and upsell within their customer base
• Ability to work in a highly team‑oriented and dynamic environment
• Ability to identify opportunities to proactively sell preventative repair or upgrade packages
• Self‑motivated and able to manage multiple simultaneous projects and responsibilities

The annual salary for this position is between $79,000.00 and $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Short‑term cash incentives may be available, subject to plan requirements.

• Health Care Benefits: medical, dental, vision; wellness incentives
• Retirement Benefits
• Time off and leave: paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement…