Strategic Account Coordinator

Job Description

The Strategic Account Coordinator supports the efforts to develop sales force effectiveness and support functions essential to sales force productivity. These efforts include, but are not limited to: planning, reporting, and tracking key performance metrics.

As a key member of the Professional Sales Team, the role will work effectively with important internal functions such as Customer Solutions, Strategic Account Team, Distribution Team, Operations, Supply Chain, and Accounting. It also contributes to maintaining data integrity, generating insights from sales data, and helping leadership identify trends and opportunities within key accounts. The position also supports the Strategic Account Team and Sales Leadership Team as needed, including facilitating sales to new and existing customers.

• Facilitate the sales process by supporting our Field Sales Team.
  • Working directly with Field Sellers in a support capacity.
  • Working closely with Sales Leadership as well as the Strategic Account Team.
• Support Senior Level Sales Management team in Key Account Interactions.
• Work with Strategic Team Leadership to foster an environment of ongoing learning.
• Actively participate in meetings and day-to-day communication with Field Sales Team and customers.
• Track and manage leads and opportunities of Key Accounts, including new build and renovation pipelines.
• Assist with industry and market research to help sales management identify, analyze, and establish ROI potential for new and existing customers and channels.
• Assist in preparing recurring and ad hoc reports for leadership to support decision-making.
• Interact with all disciplines of the organization (Sales, Operations, Supply Chain, IT, Marketing, etc.).
• Utilize project management tools to track and manage sales leads and opportunities.
• Coordinate sales functions (planning, addressing questions from Field Sellers, follow-up, execution, etc.).
• Partner with the Strategic Account team to coordinate trade shows, sponsor ships, sales meetings, and other company events.
• Help track sales performance and opportunities using systems such as Net Suite and Sales Force, including basic reporting and dashboard support.
• Manage information to inside sales team and Field Sales Team.
• Enforce data integrity and process flow.
• Establish and maintain effective working relationships within the Professional Sales Team and across the organization.
• Attend company-sponsored trade shows as needed (some travel may be required).
• Attend and participate in product training and other training as required.
• Keep informed of new products, services, market trends, and developments.
• All other duties as assigned.

• High school diploma or General Education Degree (GED).
• Bachelor's degree strongly preferred.
• At least 3–5 years’ experience in inside sales, sales support, customer service, or a highly customer‑facing environment.
• Strong computer skills (Excel, PowerPoint, Word).
• Familiarity with standard concepts, practices, and procedures for organizing and inputting customer information and orders.
• Team‑first mentality with individual accountability (‘do‑what‑it‑takes’ attitude).
• Reliable and trustworthy.
• Excellent follow‑through and strong attention to detail.
• A sense of proactive competitive urgency.
• A relentlessly positive attitude.
• A desire to learn and absorb new ideas, concepts, processes, procedures, and systems.
• A willingness to be flexible in a customer‑driven organization.

• Ability to travel independently within company headquarters and in other communities to attend meetings with Field Sellers, customers, and prospects.
• Ability to sit for long periods of time.
• Must regularly lift or move up to 40 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus as necessary to read a computer monitor, catalogs, orders, price lists, and customer communications.

• Ability to work under stress, interruptions, and tight deadlines.
• Ability to read, analyze, and interpret print media, trade publications, and websites that are in English.
• Ability to effectively establish rapport, present information, and…