Strategic Account Coordinator

Job Description

The Strategic Account Coordinator supports the efforts to develop sales force effectiveness and support functions essential to sales force productivity. These efforts include, but are not limited to: planning, reporting, tracking key performance metrics.

In addition, as a key member of the Professional Sales Team, the position will also be called upon to work effectively with important internal roles/functions such as Customer Solutions, Strategic Account Team, Distribution Team, Operations, Supply Chain, Accounting, etc. This role also contributes to maintaining data integrity, generating insights from sales data, and helping leadership identify trends and opportunities within key accounts.

Finally, the position supports the Strategic Account Team and Sales Leadership Team, as needed. In such a capacity, there will be times when the position will also help facilitate sales to new and existing customers.

• Facilitate the sales process by supporting our Field Sales Team.
• Working directly with Field Sellers in a support capacity.
• Working closely with Sales Leadership as well as the Strategic Account Team
• Support Senior Level Sales Management team in Key Account Interactions
• Work with Strategic Team Leadership to help foster an environment of ongoing learning.
• Actively participates in meetings and day-to-day communication with Field Sales Team and customers.
• Track and manage leads and opportunities of Key Accounts, including all new build and renovation pipelines.
• Assists with industry and market research to help sales management in identifying, analyzing and establishing ROI potential for new and existing customers and channels.
• Assist in preparing recurring and ad hoc reports for leadership to support decision-making
• Be able to interact with all disciplines of the organization (Sales, Operations, Supply Chain, IT, Marketing, etc.).
• Utilize / Champion project management tools to track and manage sales leads and opportunities.
• Help coordinate sales functions (planning, addressing questions from Field Sellers, follow-up, execution, etc.).
• Partner with the Strategic Account team to coordinate trade shows, sponsor ships, sales meetings and other company events.
• Help track sales performance and opportunities using systems such as Net Suite, Sales Force, including basic reporting and dashboard support.
• Help manage information to inside sales team and Field Sales Team.
• Enforcement of data integrity and process flow.
• Establish and maintain effective working relationships within the Professional Sales Team, and across the organization.
• Attend company-sponsored trade shows as needed: i.e. some travel may be required.
• Attend and participate in product training and other training as required.
• Keep informed of new products, services, market trends/developments, etc.
• All other duties as assigned.

• High school diploma or general education degree (GED).
• Bachelor Degree strongly preferred.
• At least three - five years’ experience in a strong inside sales, sales support, customer service, highly customer-facing, or similar environment.
• Strong computer skills (Excel, PowerPoint, Word).
• Familiar with standard concepts, practices and procedures of organizing and inputting customer information and orders.
• Team-first mentality, with individual accountability ("do-what-it-takes" attitude).
• Reliable and trustworthy.
• Excellent follow through and strong attention to detail.
• A sense of proactive competitive urgency.
• A relentlessly positive attitude.
• A desire to learn and absorb new ideas/concepts/processes/procedures/systems.
• A willingness to be flexible in a customer/growth-driven organization.

• Ability to travel independently within company headquarters and in other communities to attend various meetings with independent Field Sellers, customers, and prospects.
• Ability to sit for long periods of time.
• The Team member frequently is required to reach with hands and arms. The Team member must regularly lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus as necessary to read a computer monitor,…