Field Service Representative

Compensation

For this U.S. based position, the expected compensation range is $68,000 – $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full‑time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric offers a comprehensive benefits package to support employees, including medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply toward your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

Schneider’s Field Service Representatives collaborate with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on company and third‑party equipment. They are problem solvers, customer focused, and passionate about their work.

This site‑based position has a 40‑hour guarantee plus overtime and may involve occasional nonstandard hours. Most work occurs at customer sites.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and district service teams
• Completion of field service reports, expense reports, preventive maintenance data sheets, and startup data sheets
• Working with a manager and/or regional service director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air
• Assist senior technicians and support project management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with project managers on higher complexity projects
• Act on behalf of the district service manager to resolve operational issues as required

• An associate’s degree, trade/vocational certification, or military training or similar experience in electrical‑related disciplines
• The ability to read blueprints and schematics
• Thorough understanding of principles of AC and DC power and related components
• At least 2 years of field service repair and customer service with UPS systems, power distribution and switch gear, seamless automatic transfer switches, power distribution units, and related equipment
• At least 2 years in field services or equivalent industry experience
• Good safety practices and adherence to company safety procedures, including lock‑out tag‑out, compliance with safety programs, and completion of safety training on time
• Identification of hazards and reporting of safety matters, incidents, near misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operation skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, and procedures, effectively present information, and respond to customer questions
• Physical ability to handle strenuous tasks, including bending, stooping, lifting, and carrying items up to 40 pounds
• Ability to work outdoors in diverse environmental extremes such as heat, cold, rain, and dust
• Standing for extended periods and working in small confined spaces
• Proficiency in English for communication with customers and team members
• Proficiency in basic computer skills and systems including Microsoft Office:
  Outlook, Teams, Word, Excel, and ability to navigate company digital tools and…