Field Technician

Job Summary

Performs on-site or in-house servicing, repair and/or installation of customer equipment. This job may include any aspect of field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.

• Installation, preventive and corrective maintenance of equipment to include PC based computers, video surveillance equipment, network communications equipment, and/or radio equipment.
• Completes reports, logs and performs shift-to-shift communications in accordance with established policies, procedures and local practices.
• Responds to corrective maintenance requests or alarms within an acceptable time frame.
• Diagnoses and repairs hardware, software, and system issues
• Reports the technical status of the system with accuracy and completeness.
• Restores equipment to operational status as quickly as possible.
• Module or PC Board swap out
• Isolation of faults in units or components
• Field test of units or components
• Maintenance of spare equipment and parts following guidelines set forth to do so

• Valid VA drivers license (clean driving record required)
• Basic Computer Skills (MS Word & Excel)
• Ability to follow mandated safety procedures
• Ability to communicate effectively with customers
• Self-motivated with minimum amount of supervision

• Required - High School Diploma or GED
• One year certificate from college or technical school preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception and ability to adjust focus.

Driving is a key requirement for this position.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; fumes or airborne particles, risk of electrical shock, outdoor weather conditions, and moving traffic. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.