Field Service Technician II

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

The Field Service Technician Level II is responsible for start‑up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. The role requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The technician serves as a trusted customer contact in the field and may assist with providing guidance, support, and on‑the‑job training to entry‑level technicians.

This position has no supervisory responsibilities.

• Independently perform start‑up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
• Install and modify electrical or mechanical components and subassemblies, which may include panel board interiors, circuit breakers, bus bars, subpanels, control components, power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, project managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking.
• Coordinate with project managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer‑reported issues.
• Accurately document service activities, root‑cause analysis, corrective actions, parts usage, open items, and follow‑up requirements.
• Assist with training, mentoring, shadowing, or on‑the‑job support for Level I technicians.
• Perform other duties as assigned.

• Technical Knowledge: Working knowledge of electrical, mechanical, and field service concepts, including equipment start‑up, commissioning, installation, testing, troubleshooting, and repair.
• Safety and Compliance: Follow company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work procedures.
• Diagnostic and Problem‑Solving
  
  Skills:
  
  Use sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.
• Attention to Detail: Accurately follow wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high‑quality work.
• Communication: Communicate clearly and professionally with customers, contractors, field service leads, project managers, internal teams, and management regarding project status, technical issues, and follow‑up needs.
• Teamwork and
  
  Collaboration:
  
  Work effectively with other technicians, field service leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.
• Customer Focus: Maintain professionalism while working at customer sites and serve as a reliable field contact by being responsive, respectful, and solution‑oriented.
• Independence and Accountability: Perform assigned field service work with minimal supervision, manage responsibilities appropriately, and escalated issues when additional support or approval is needed.
• Organization and Documentation: Manage assigned tasks, tools, parts, service documentation, corrective actions, and follow‑up items accurately and timely.
• Mentorship and Knowledge Sharing: Provide guidance, support, shadowing, or on‑the‑job training to Level I technicians as needed.
• Quality of Work: Complete work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.

• Associate degree, vocational training, military…