Temporary Emergency Telecommunicator

* Experience in emergency telecommunications
* Proficiency in Microsoft Office (Word, Excel, Outlook) or similar systems
* Provide guests with exceptional customer service, including those outlined in the Emergency Operations Training Manual.
* Be knowledgeable of park policies and procedures for handling guests and emergency situations; approach and address guests in a professional manner.
* Assist guests with way finding throughout the Zoo.
* Assist with guest escorts from the park.
* Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction, lost or separated guests, lost personal items, etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee.
* Respond appropriately and assist in potential emergency situations.
* Follow established guidelines to promote the safety of guests and staff.
* Assist with minor first aid situations.
* Ability to use radio and telephone to communicate and follow written and verbal instructions.
* Must complete Security Awareness upon hiring.
* Must possess sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices.
* Assist with parking vehicles and directing traffic on Connector Road and in parking lots, including overflow areas.
* Drive golf carts, and/or vehicles as a mode of transportation throughout the park.
* Must have the ability to navigate paved as well as rough or uneven pathways.
* Ability to work in extreme weather conditions typical to Central NC (heat, rain, or cold) and stand or walk for extended periods.
* Must be willing and able to work varied and long shifts, including holidays, weekends, and special events as needed.
** This is an 11-month position.
*** Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying 30 lbs.
* Must be at least 18 years of age.
* Must meet DNCR Fleet Safety Guidelines and have the ability to obtain and maintain a valid U.S. driver’s license or obtain one within 90 days of employment.
* Perform other duties as assigned.
** DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.
**** If there are no qualified candidates remaining in the applicant pool who meet the minimum

Education and Experience or Knowledge,

Skills and Abilities

required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.
*** Information should be provided in the appropriate areas, to include the following:
Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
* Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
* ** Be sure to complete the application in full**.
** Applicants are unable to submit more than one application to an individual posting.*
* ** Only one application received prior to the closing date will be accepted.*
* ** Applications must be submitted by 11:59:59 PM on the night prior to the closing date.*
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