Client-Focused Teller & Banking Service Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Client experience

Sales and service

Compliance and risk management

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS(Ex: CPA, Series 6 or 7 license, etc)
Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

PHYSICAL DEMANDS AND ENVIRONMENT – Amount of Time Spent

PHYSICAL DEMANDS
- Time

None

Less than 1/3

1/3 to 2/3

More than 2/3

Stand

x

Walk

X

Sit

x

Use hands to finger, handle, or feel

X

Reach with hands and arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

LIFTING
- Time

None

Less than 1/3

1/3 to 2/3

More than 2/3

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

WORK ENVIRONMENT
- Time

None

Less than 1/3

1/3 to 2/3

More than 2/3

Wet or humid conditions (non-weather)

X

Work near moving mechanical parts

X

Work in high, precarious places

X

Fumes or airborne particles

X

Toxic or caustic chemicals

X

Outdoor weather conditions

X

Extreme cold (non-weather)

X

Extreme heat (non-weather)

X

Risk of electrical shock

X

Work with explosives

X

Risk of radiation

X

Vibration

X

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision.#J-18808-Ljbffr