Admin Services Coordinator

ADMIN SERVICES COORDINATOR RESUME EXAMPLE

Published:
Nov 06, 2024 - The Admin Services Coordinator provides comprehensive administrative and clerical support to the Executive Director and Admissions Manager at Surrey Place, including coordinating Department of Health and Senior Services surveys and ensuring meticulous preparation of DHSS Quarterly Census Surveys. This position manages all aspects of facility tours, employee meeting preparations, payroll functions, and patient transportation arrangements, maintaining meticulous records and inventory of office and printing supplies.

This role oversees the processing and organization of incoming mail, utility and service bills, facility licensure, and payroll, ensuring accuracy and efficiency in all administrative operations.

Job Summary:

• Answer telephone calls and reply to emails
• Respond to and resolve CSC requests including processing orders, rushes, product availability, delivery, returns, and cancellations.
• Maintain/handle confidential records (both paper and electronic).
• Process data and generate routine reports.
• Process Credit Memos, VDNs, Carrier Claims, and other forms
• Work with other departments within Thermo Fisher Scientific to find solutions for customers.
• Accountable for resolving customer complaints (First Call Resolution) and escalating issues as appropriate.
• Follow established service quality standards and meet established processing times and follow-up actions in accordance with departmental standards.
• Collaborate with the department leadership team in the detailed planning and management of projects.
• Provide consistent visibility on the status of targeted projects
• Assist other Administrative Coordinators

Skills on Resume:

• Telephone and Email Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Confidential Records Management (Hard Skills)
• Data Processing (Hard Skills)
• Order Processing (Hard Skills)
• Customer Complaint Resolution (Soft Skills)
• Service Quality Adherence (Hard Skills)

Job Summary:

• Provides administrative assistant/clerical support to Surrey Place Executive Director and Admissions Manager.
• Provides clerical support to the Executive Director during Department of Health and Senior Services surveys
• Prepares and submits DHSS Quarterly Census Surveys, updates Policy and Procedure manuals
• Provides tours to prospective residents/family members, compiles PowerPoint presentation content for all staff Employee Meetings
• Performs mailings for Patient Satisfaction Surveys, compiles results, coordinates family care plan meetings, and performs Payroll functions.
• Coordinates patient transportation for medical appointments
• Reviews utility, telephone, plant company, and other bills for correct billing prior to final approval by the Executive Director.
• Ensures facility licensure applications and DA124 form coordination are completed.
• Distributes to Accounts Payable for payment and files copies.
• Opens and organizes all incoming mail for the Executive Director
• Maintains office supply inventory and ensures timely/cost-efficient replacement of items.
• Orders and maintains stock of printing supplies including business cards, packet materials, holiday greeting cards, and brochure inserts.

Skills on Resume:

• Administrative Support (Soft Skills)
• Survey Preparation (Hard Skills)
• Presentation Compilation (Hard Skills)
• Mail Coordination (Soft Skills)
• Licensure Application Management (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Assists with marketing projects with SLH (i.e. website updates, brochure development, photo shoots).
• Assists Executive Director with competitive bids for equipment and facility capital projects.
• Assists staff with computer and telephone questions and problems.
• Maintains and assists staff with Ricoh copiers, schedules service calls and orders supplies
• Creates and maintains meeting room reservation calendars.
• Maintains patient/family contact databases, associated mailing lists and facility organization chart.
• Maintains employee bulletin board with up-to-date information.
• Takes photos of resident and employee events.
• Coordinates holiday gift card distribution and T-shirt ordering and distribution.
• Conducts interior building and exterior grounds audits and works with the maintenance department to address areas needing attention.

Skills on Resume:

• Marketing Project Assistance (Soft Skills)
• Competitive Bid Support (Hard Skills)
• Technical Support (Soft Skills)