Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The position is in the Veterans Administration (VA), Veterans Health Administration (VHA), Mid-Atlantic Care Network (VISN
6), at the Charles George VA Medical Center (VAMC) in Community Care Service. The Advanced Medical Support Assistant (AMSA) performs clerical/administrative work supporting the care and treatment of Veterans in Community Care Service.

The Advanced Medical Support Assistant (AMSA) is responsible for scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited: scheduling, canceling, re-scheduling patient's appointments and/or consults; verifying and updating demographics and insurance information; performing basic edibility, and preauthorization requirements for specific coverage

Duties of the AMSA include but are not limited to:

* Verify and update demographics and insurance information

* Initiating and carrying out a variety of administrative and technical duties in support of the Office of Non-VA Care Coordination.

* Provides administrative and logistical support such as the coordination of care between Asheville VAMC, 3 CBOC's and outside facilities, both VA and non-VA.

* Uses a broad working knowledge of all Community Care programs and services and of the varying priorities and complexities of outside care for specialty services.

* Perform general clerical duties such as typing, filing, and data entry.

* Ensure the transfer of medical records from and to Asheville VAMC and other facilities.

* Order office supplies and necessary forms.

* Serve as a timekeeper as necessary.

* Responsible for scheduling, canceling, re-scheduling patient's appointments and/or consults

* Serve as a key contact for Veterans, Veterans' families, and community providers for specialty services.

* Provide information and assistance and act upon administrative matters in the Veterans' and Asheville VAMC's interest.

* Handle administrative work associated with the authorization, obligation of funds, and processing consults for non-VA care at the expense of the VA.

* Perform a variety of duties in support of data entry and collection for the unit.

* Have considerable training and a broad working knowledge of the different and complex regulations that are applied to the various fee-based programs.

This list of job duties is not inclusive of all duties associated with this position.

Work Schedule:

8:00am - 4:30p, Monday-Friday

Telework:
Telework may be available following agency policy (Ad-hoc only)

Virtual:
This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized