Records Specialist

Position Information

Posting Number: S0677

Classification

Title:

Student Services Specialist

Overall Position

Competency:

Journey

Working Title: Records Specialist

Position Number: 000403

FLSA: Non-Exempt

NC Salary Grade Equivalency: GN 07 (For employment/re-employment priority purposes only)

Recruitment Range: $42,000-$45,000

The position focuses on the processes and accuracy of student records and the student experience as it relates to their record. This includes assisting with the management of student files and digitization efforts in the institution’s imagining system (Soft Docs Etrieve).

This position serves as the point person for major/minor declaration processing, advisor assignments, the NC residency system (RDS), UNC Language Exchange, personal information updates such as legal name changes, transcript requests, and enrollment and degree verification requests. Assists students as needed via email, phone, and one-on-one meetings.

Another important duty is sharing in the management of the office email account. This is often the initial point of contact to the University for a number of constituents (student, parents, prospective students, alumni, faculty/staff, and the public) and requires a high level of customer service. Other duties include Registrar Forms processing;
Serves as a backup for transfer articulation when needed;
Assists in the day-to-day functions of the Office of the Registrar and performs other duties as assigned.

Division: Academic Affairs

Department: Registrar's Office

Full-Time / Part
- Time: Full-Time

Months per Year: 12 Months

Time Limited Position: No

If time-limited, length of assignment: Not Applicable

Minimum Education /Experience/

Skills:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education/Experience/

Skills:

• Four-year degree with an emphasis on coursework in business administration, public administration, student personnel services or other related field.
• At least one year of progressive administrative experience in student services or related fields.
• Demonstrated ability to work well with the public
• Demonstrated ability to multi-task in a detail oriented workplace
• Experience with BANNER Student Information Systems is highly preferred.
• Microsoft Office, and Google platform is a plus.

Work Schedule and

Hours:

Typical office hours are Monday
- Friday from 8:00 a.m. to 5:00 p.m. Additional hours may be needed on evenings and weekends to meet the needs of the department.

Competency Profile: http oshr nc gov state-employee-resources/classification-compensation/comp-profiles

Special Instructions

Summary:

Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse.

Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment.

If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Posting Date: 02/17/2026

Closing Date: 03/10/2026

Open Until Filled: No