Treatment Plan Coordinator- Dentistry & Oral Health Clinic

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* JOB SUMMARY:

** The Treatment Coordinator’s primary responsibility is to be a liaison between patients, the oral health care team, and the community in order torisks, alternatives and benefits of treatment, insurance benefits, and they will assist with financial arrangements, sliding scale fees and lab charges, and coordination of appointments. The Treatment Coordinator will also address social determinants of health (SDOH) impacting patients’ ability to seek and obtain affordable oral health care services.  

promote a seamless experience and ensure the patients leave well informed and prepared for their next appointment. This includes ensuring that patients understand their treatment plan,
** SPECIFIC RESPONSIBILITIES:
** Prepare and present treatment plan and financial estimates for patients for all prescribed treatment by MAHEC Dental’s Faculty, Residents, Student Learners, and Hygienists.  Handle all treatment plan paperwork, consent forms, policies, etc. that are required for patient visit(s) in collaboration with providers and dental assistants. Master the Dentrix Enterprise software system and serve as real-time treatment plan support for providers and support team.

Perform basic arithmetic to understand patient ledgers, insurance benefits, nominal fees, etc.  Excel in attention to detail, organization, and follow-through skills.  Communicates routinely with division leadership and the central business office to ensure optimal patient experience.
* This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Treatment Plan Coordinator may perform.
*** KEY

COMPETENCIES:

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* ** Communication Skills
** Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
** Health Care Knowledge
** Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
** Interpersonal Skills
** Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
* * COMPUTER*
* * FOREIGN LANGUAGE
*** PHYSICAL DEMANDS
*** Not Applicable.
* Not Applicable.

* MINIMUM QUALIFICATIONS:

** High School Diploma or GED required
* Experience in oral health…