Library Services Specialist II - Conover & St. Stephens Branches

Catawba County Library System is recruiting two Library Services Specialist II positions for individuals with excellent customer and information services, programming, collaboration, and outreach skills who are enthusiastic about the value of early literacy and lifelong learning. We invite you to join our efforts to empower lives and build our community by bringing people, information, and ideas together.

The Library Services Specialist II works closely with the Branch Librarian to plan, promote, and implement programs and services and to provide responsive reference and technology assistance for diverse customers' information needs.

• Provides excellent customer service to library patrons and co-workers.
• Provides a full range of welcoming and responsive library services, including intermediate-level reference, research, technology assistance, circulation, reader's advisory, and workforce development.
• Plans, coordinates, and facilitates a variety of engaging library programs, services, and outreach, in collaboration with the Librarian.
• Provides circulation desk services including checking in and out materials, setting up library card accounts and resolving account issues, locating reading materials, conducting sales of materials and supplies, accepting fines and fees, placing holds or transfers of items.
• Facilitates a welcoming library facility and responsive public services by proactively maintaining library facilities, services, collections, and equipment that are convenient, accurate, and meet community needs. Handling emergency situations, patron complaints, or facility issues.
• Provides one-on-one technology assistance to help patrons access digital resources or troubleshoot technology problems.
• Regularly scheduled as the Supervisor on Duty for evening and weekend rotations to open/close the library and serve as backup for the Librarian.
• Reconciles cash register, coin-op, and Friends of the Library sales.
• Assists with staff scheduling, daily workflow, and training of library staff, volunteers, and interns.
• Assists with preparation and promotion of library events, services, programming, and outreach to ensure that patrons/citizens are aware of available library services and programs.

• Bachelor's Degree in Business, Education, English, Communications, Library Science, or a related field; OR
• Associate's Degree in Business, Education, English, Communications, Library Science, or a related field and 1 year of experience in a library or related public facing customer service or educational setting; OR
• High School diploma or GED equivalent and 3 years of experience in a library or related public facing customer service or educational setting

• Excellent customer service skills
• Ability to operate various computer programs
• This position is considered Medium Work, requiring ability to stoop, push, pull, and lift up to 50 pounds occasionally and up to 20 pounds more frequently.