Concierge

Department: Front Desk & Retail Operations
Reports To: Administrative & Retail Services Manager
Location: Blondie’s Salon & Spa
Status: Non-Exempt

Position Summary

The Concierge is responsible for ensuring every guest is welcomed, supported, and cared for throughout their visit to Blondie’s Salon & Spa. This role focuses on hospitality, cleanliness, and creating a seamless guest experience from start to finish. The ideal candidate is warm, detail-oriented, and committed to providing exceptional service in a fast-paced, luxury environment. As a key member of the Guest Services team, the Concierge plays an essential role in upholding the atmosphere and brand standards of Blondie’s.

Key Responsibilities

Guest Experience

• Greet and escort guests to appropriate service areas
• Offer guests refreshments, magazines, or amenities as needed
• Monitor guest flow and communicate with service providers to ensure timely appointments
• Respond to guest needs quickly and professionally to maintain a high standard of care
• Support the distribution of loyalty programs, gift cards, and promotional materials

Cleanliness & Facility Maintenance

• Maintain cleanliness and presentation of all guest-facing areas, including the lounge, bathrooms, and changing rooms
• Restock towels, robes, refreshments, and other guest essentials throughout the day
• Support daily laundry duties and coordinate with other team members to ensure readiness of clean supplies
• Ensure treatment areas and waiting spaces are clean, organized, and fully stocked

Team Communication & Support

• Communicate with the front desk, service providers, and leadership team to help manage the flow of the day
• Respond to internal updates and assist in executing team goals
• Assist in managing product samples, seasonal amenities, or special promotions for guest experience

Administrative Support

• Assist in light administrative tasks such as preparing treatment areas, assisting with backbar restocking, or relaying client requests to the appropriate team members
• Support event setup, retail events, or brand promotions as needed
• Starting Pay: $14.00/hour
• At-cost salon/spa services for employees
• 10% commission on all personal retail sales
• Paid time off (PTO) for eligible employees
• Ongoing training and mentorship
• Opportunities for advancement within administrative, operations, or retail leadership roles
• Supportive team environment with a focus on collaboration and growth

Schedule

• Tue-Thu, 6:00pm-8:00pm
• Fridays, 3:00pm-6:00pm
• Additional coverage or hours may be offered based on availability and business needs

Dress Code & Professional Standards

All team members are required to maintain a sophisticated business casual appearance and uphold the highest standards of personal grooming
. As a guest-facing role, the Concierge is expected to embody warmth, professionalism, and poise at all times.

Minimum Qualifications

• Prior experience in hospitality, retail, or client-facing support roles preferred
• Friendly and professional demeanor with strong interpersonal communication skills
• Reliable, punctual, and comfortable working in a fast-paced setting
• Ability to manage multiple responsibilities and respond to guest needs efficiently
• Enthusiasm for contributing to a positive, luxury salon and spa experience

Opportunities for Growth

This role is ideal for individuals seeking to grow within the salon and spa industry. Career paths may include advancement into Administrative Coordinator, Retail Specialist, or Guest Experience roles as skills and performance develop.

COME EXPERIENCE ALL BLONDIE’S HAS TO OFFER

WHY CHOOSE US

Blondie’s Salon + Spa thrives on expanding our team with like-minded members. Our business doesn’t operate like the typical booth rental salon but instead offers a more stable environment that offers our employees continuing education and chances for growth. At Blondie’s, we invest in your professional and personal development believing that it leads to better results for both our customers and you.

Whether it be advancement to a leadership role or a desired lateral move across departments, we hope to foster and inspire further exploration of different skill sets.

LET’S LEARN TOGETHER

At Blondie's Salon + Spa, we…