Part Time Teller

• support customers' everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience
• build foundational banking skills while learning about customers' needs and introducing them to helpful products, services, and digital tools
• identify opportunities to support customers and connect them to the right banker for more detailed product conversations
• work closely with branch teammates to keep daily operations running smoothly and deliver a consistent, high-quality customer experience
• deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care
• process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail
• welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member
• identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance
• complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls
• use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps
• collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and elevate complex situations as needed
• resolve routine customer questions or concerns and elevate more complex issues to ensure timely resolution

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
• Proven cash-handling experience
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
• Professional, integrity-driven approach focused on building trust through reliable service
• Ability to recognize potential risk, ask questions, and appropriately elevate concerns to protect customers and the organization
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Demonstrates strong customer service skills by accurately processing transactions and effectively addressing customer needs. Proficient in utilizing digital banking tools and maintaining compliance with policies and procedures to ensure a reliable banking experience.

• Customer-Facing Experience
• Cash-Handling Experience
• Strong Verbal Communication
• Attention to Detail
• Collaboration Skills

• Transaction Processing
• Risk Management
• Digital Banking Tools
• Service Transaction Accuracy
• Operational Activities Management

• Active Listening
• Relationship Building
• Organizational Skills
• Adaptability
• Problem Solving

• Banking
• Customer Experience
• Policies and Procedures
• Customer Needs Assessment
• Self-Service Options