EMS Compliance Specialist

** Agency
* * Dept of Health and Human Services
** Division
* * Health Service Regulation
** Job Classification Title
** Emergency Medical Program Specialist (NS)
** Position Number
**** Grade
* * NC12

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** This position supports the Compliance Workgroup by overseeing complaint intake and conducting investigations. This position is responsible for coordinating, tracking, and managing required remediation requirement time frames, the complaint intake processes and will serve a primary investigator for statewide case. It also ensures timely monitoring of compliance requirements, conducts first-line review of complaints, and facilitates case routing to the appropriate review body.

The role requires knowledge of EMS functions, strong organizational skills, attention to detail, report writing, strict confidentiality, and the ability to manage sensitive information in accordance with agency policy and regulatory standards.

Key Responsibilities Includes:
Complaint Intake & Initial Review, Conduct Investigations, Compliance Monitoring & Disciplinary Action Tracking
** Knowledge

Skills and Abilities

/Management Preferences
** Salary Range: $47,703 - $83,479

Recruitment Range: $47,703 - $70,535
* Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge

Skills and Abilities

/ Management Preferences are not required. Applicants who possess the following skills are preferred.
** Knowledge of compliance processes, regulatory standards, and professional credentialing requirements.
* Ability to manage sensitive and confidential information with discretion.
* Strong organizational and tracking skills with attention to detail.
* Ability to analyze complaints and apply established screening criteria.
* Effective written and verbal communication skills.
** This position is funded in part through federal funds.
**** This position will close at 11:59 p.m. the night before the end date.
**** The Office of Emergency Medical Services (OEMS)
** is a section within the Division of Health Service Regulation, whose purpose is to enable and assist providers of Emergency Medical Services in the delivery of adequate emergency medical and trauma services for all people of North Carolina and to provide medical care during an emergency or disaster. This mission is achieved through both regulatory oversight and technical assistance to Emergency Medical Services (EMS) systems statewide, ensuring that the systems are in compliance with general statutes and the administrative rules of the NC Medical Care Commission.
** Compensation & Benefits:
** The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.
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** Supplemental and Contact Information
** The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: .DHHS

uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant…