Inn Housekeeping Supervisor

Overview

The starting pay range for this position begins at $19.44/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position working 35+ hours per week.

• The Inn Housekeeping Supervisor will assist in the daily supervision of employees, and in inspecting work to ensure that Forbes and Inn on Biltmore Estate quality standards are exceeded in the guest rooms and other public spaces.
• Maintain daily paperwork and administrative tasks; lead spot inspections and other quality control activities; assist in the selection, hiring and training of staff; and provide support with staff development, performance management, and employee satisfaction initiatives.
• Offer general assistance and support for the department, leadership team, and the company as required.
• Directly supervise Housekeeping line staff on a daily basis.
• Ensure room cleanliness standards; perform room inspections; provide feedback and coaching to associates according to results.
• Manage and oversee clean and orderly hallways, public areas and storage areas.
• Ensure employees have the proper supplies needed to perform their duties.
• Assist with selection, hiring and training; develop staff as assigned.
• Work cohesively with co-workers as part of an effective team.
• Provide final check of guest rooms before guest check-ins.
• Follows through to ensure guest requests and satisfaction; process work orders for repairs as needed.
• Assist with performance management, counseling/disciplinary measures; facilitate staff communications, teamwork, conflict resolution, productivity maintenance, and motivation.
• Strive to maintain personal, staff and guest safety and security at all times.

Schedule requires ability to work 1st and 2nd shift; hours vary and may include 8:00 AM–4:30 PM, 7:00 AM–3:30 PM, or 2:30 PM–11:00 PM. This is a working supervisor position.

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions)
• Paid vacation, holidays, and SEL (for Full-Time positions)
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• And much more!

• High school diploma (or GED). Additional education, training, or certification preferred.
• Two (2) years related experience in upscale/luxury hotel or resort or similar environment. Equivalent combination of education/experience considered. Preferred candidate will have prior experience in a four or five star/diamond hotel.
• Solid knowledge of four/five star service and quality standards; experience with inventory control techniques a plus. Outstanding attention to detail.
• Demonstrated commitment to delivery of world class internal/external guest service; proven leadership skills; ability to build/motivate/develop teams.
• Excellent interpersonal, communication skills (written and verbal); conveys information clearly, concisely; proficiency in English; working knowledge of other language a plus.
• Must be able to handle a variety of guest service situations professionally in a manner consistent with company standards.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; keen attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.
• Professional; high ethical standards; reflects company core values.

• The individual will work in a guest contact environment.
• The individual will be required to lift, pull, push up to 25 pounds regularly and 50 pounds occasionally.
• The individual may work in a standing position for extended periods of time, and may be required to kneel, reach overhead, bend/stoop as needed.
• Must be able to operate small commercial cleaning equipment (vacuums, etc.).
• May be exposed to fumes, particulates, chemicals, and/or fluctuations in temperatures and conditions.