Entry-Level IT Support Specialist

Overview

The Entry-Level IT Support Specialist provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care.

• Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues
• Support electronic health record (EHR) systems and other healthcare applications under supervision
• Create, manage, and document support tickets in the IT service management system
• Install, configure, and update hardware and software according to organizational standards
• Assist with user account setup, password resets, and access management
• Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure
• Escalate complex issues to senior IT staff as needed
• Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides
• Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications
• Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
• Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive
• Willingness to learn healthcare systems, terminology, and compliance requirements

• Internship, coursework, or hands-on experience in IT support or help desk environments
• Familiarity with network infrastructure components, including switches, routers, firewalls, wireless access points, and healthcare applications or EHR systems
• Basic knowledge of system administration on Windows platforms, networking concepts, and cybersecurity principles
• Relevant certifications
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
• Attention to detail and documentation
• Ability to prioritize tasks in a fast-paced environment
• Team-oriented with a collaborative mindset
• Professionalism and discretion when handling sensitive information

• Required travel to all AMH sites as needed
• Primarily office or clinical environment
• May require occasional after-hours or on-call support
• Adherence to organizational safety and security policies