Penetration Testing Validation Engineer North Carolina

Penetration Testing Validation Engineer job th Carolina.

Job
-788707

Location:

Raleigh, NC (NCDIT)

Duration: 12 Months

Position: 1 (2)

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers – 5 Years
• Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers and to work with internal teams – 5 Years
• Image or provision new equipment hardware & provide to customer – 5 Years
• Use strong organizational skills to track onboarding & shipping activities based on customer requests – 5 Years
• Follow asset management processes to ensure proper customer billing – 5 Years
• Testing Intune processes for Tier 3 team & providing feedback – 5 Years
• Test upgrades and software changes – 5 Years
• Install software following security & internal processes – 5 Years
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust – 3 Years
• Basic knowledge of Macintosh Apple devices with a willingness to learn – 3 Years

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers.

Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers and to work with internal teams.

Image or provision new equipment hardware & provide to customer.

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Follow asset management processes to ensure proper customer billing.

Document work activities in Service Now.

Testing Intune processes for Tier 3 team & providing feedback.

Test upgrades and software changes.

Install software following security & internal processes.

Troubleshoot customer issues.

Provide instruction while troubleshooting for remote customers.

Assist with developing team processes & a knowledge base.

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.

Basic knowledge of Macintosh Apple devices with a willingness to learn.

Work with vendors on warranty cases.

Collaborate with internal teams on technical issues.

Work on special projects as needed.