End User Services O365 Engineer

End User Services O365 Engineer page is loaded## End User Services O365 Engineer locations:
North Carolina Office time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100047
*
* Position summary:

** We are seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on-prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, Service Now in Teams), and maintain a secure, compliant environment.
** Key Responsibilities
**** Exchange Administration
*** Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.
* Implement and monitor Defender for Cloud policies related to email security.
* Troubleshoot mail delivery, transport rules, and compliance issues.
** Microsoft Teams Management
*** Configure and optimize Teams policies, governance, and lifecycle management.
* Drive adoption of Teams integrations with SaaS platforms like Jira and Service Now.
* Support Teams Rooms and meeting experience enhancements.
** Compliance & Security
*** Design and maintain Purview retention and compliance policies across Exchange, Teams, and SharePoint.
* Participate in security reviews and ensure adherence to NIST, ISO, CIS, PCI, and FFIEC standards.
* Assist with Entra , including SSO for SaaS apps and conditional access policies.
** Core Infrastructure Skills
*** Perform basic engineering tasks:
Active Directory, Group Policy, schema updates, and certificate renewals.
* Utilize monitoring tools for proactive issue detection and resolution.
* Automate tasks using Power Shell for M365 and Azure environments.
** Operational Requirements
*** Execute after-hours changes as needed under strict Change Management processes.
* Document configurations, troubleshooting steps, and knowledge transfer materials.
* Collaborate across teams to identify issues and deliver solutions quickly (“fail fast” mindset).
** Qualifications
* ** Deep expertise in Exchange Online and on-prem Exchange administration.
* Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, Service Now).
* Experience with Purview compliance and retention policies.
* Familiarity with Defender for Cloud and email security best practices.
* Working knowledge of Entra , SSO configurations, and Azure AD Connect.
* Proficiency in Power Shell scripting for automation and troubleshooting.
* Solid understanding of Active Directory, Group Policy, schema updates, and certificate management.
* Experience with network and server administration fundamentals.
* Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
* Comfortable working within a strict, heavily vetted Change Management process.
* Ability to maintain security and risk controls, with familiarity in common hardening standards.
* Strong documentation skills for platform configurations and user instructions.
* Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
* Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.
* Highly organized with strong attention to detail.
* Self-driven, proactive, and able to fail fast and adapt quickly.
** Work Conditions & Expectations
*** Hybrid

Schedule:

3 days onsite in Winston-Salem, NC; remaining days remote.
* Operational Flexibility:
Ability to perform after-hours changes and participate in on-call rotations when required.
* Dynamic Environment:
Work involves frequent troubleshooting, collaboration across teams, and adapting to evolving technologies.
* Security & Compliance:
Must adhere to strict Change Management processes and participate in security reviews as needed.
* Standard Office Setup:
Role primarily uses standard IT equipment (laptops, conferencing tools, monitoring…