Technical Support Associate

Field Representative I – Services Onsite Technician

Location: Asheville, NC

Employment Type: Full-Time | Entry-Level | Onsite | No Overnight Travel

Are you an early‑career tech enthusiast looking for a hands‑on role where you can grow your skills, support customers, and make an impact every day? Join us as a Field Representative I, Services Onsite Technician and start building a meaningful technical career.

In this role, you’ll provide onsite support for Ricoh multifunction devices and PPID label printers across healthcare and office environments. You’ll troubleshoot issues, perform installations, deliver supplies, and work directly with customers and IT teams to keep essential equipment running smoothly. This is a great opportunity for someone looking to break into IT support, electronics, or field service.

• Respond to device alerts and service requests to keep equipment operational
• Troubleshoot, repair, and perform preventative maintenance on multifunction devices and printers
• Install new equipment and update device firmware
• Partner with customer IT teams for network setup and connectivity
• Use remote support tools to minimize onsite dispatch when possible
• Deliver consumables and support new device rollouts
• Communicate clearly with customers, providing updates and training as needed
• Travel between customer sites using a company vehicle

• High School Diploma or equivalent
• Valid driver’s license + required insurance
• Strong interest in technology, mechanics, or IT support
• Good communication and customer service skills
• Willingness to learn, problem‑solve, and work hands‑on
• Comfort using basic hand tools

• Coursework or experience in IT, electronics, or mechanical repair
• IT help desk, field service, or troubleshooting experience
  
  Experience reading technical documentation

• Work primarily in healthcare + office settings
• Ability to lift up to 50 lbs and push wheeled devices up to 400 lbs
• Bending, kneeling, and walking—especially in hospital environments
• Exposure to cleaning chemicals and minor mechanical risks
• Daily commute using your personal car; during your shift, travel is in a company vehicle

• Hands‑on technical experience with real hardware
• Training and mentorship from experienced technicians
• A stable weekday schedule (Mon–Fri, 8am–5pm)
• Opportunities for growth into advanced technical or IT roles
• A mix of independence, customer interaction, and problem‑solving

If you’re motivated, curious, and ready to grow, we’d love to hear from you.

Apply now and take the first step toward a career in IT and field technology.

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.