Customer Support Representative

Job Title

Customer Support Representative

• Location:
  
  Raleigh, NC
• Department:
  Sales
• Office:
  Extron USA
• Openings: 2

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever‑changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best‑in‑class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth.

Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.

Serving as the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests. Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer’s needs to include Extron product recommendations.

• 3+ years of experience in a helpdesk support environment.
• Professional, high energy, communication skills (written and verbal).
• Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics.
• Ability to respond to customer inquiries through troubleshooting techniques in processes and technical product applications.
• Desire to build customer relationships.
• Technical, organizational, and logical aptitudes are preferred.
• Strong attention to detail, highly organized, and computer literate.
• Ability to work well in a fast‑paced professional office environment.