Senior EHR Support Analyst

Candidates must be local to the Asheville market.

The Senior EHR Support Analyst supports multiple facilities for a set of clinical applications or a module for a market. The role includes facilitating clinical IT activities, providing second level support, leading new module/application testing and implementation, managing application dictionaries, customizing policies, training, and ensuring compliance.

• Support multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
• Lead and facilitate clinical system teams on core IT activities.
• Provide second level support as a clinical subject matter expert, resolving incidents and fulfilling requests from the Service Desk.
• Collaborate with enterprise and division experts to manage clinical application incidents and requests.
• Serve as project leader for facility-based implementations of software releases and new products, and facilitate deployment across multiple facilities.
• Provide on-call assistance as needed.
• Lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Maintain facility-specific dictionaries and customize base division policies, procedures, and best practices.
• Develop and deliver training materials and hands‑on training to clinical staff.
• Promote division standardization, utilization, integration, and optimization plans for clinical applications.
• Coordinate facility application reporting requests, define report requirements, validate results, and develop reports as needed.
• Perform quality audits and track metrics related to clinical application use.
• Participate in meetings as a member of facility clinical leadership.
• Promote system security and patient confidentiality, ensuring compliance.
• Coordinate the execution and use of tools for audits.
• Build strong relationships with core customers and facility leadership.

• Understanding of clinical operations, application support processes, and workflow.
• Knowledge of accreditation guidelines such as JCAHO, MQSA, HIPAA, and ACR.
• Ability to establish and maintain strong relationships with diverse personalities.
• Effective verbal and written communication with clinical and IT personnel.
• Customer‑oriented mindset.
• Excellent leadership and teaching abilities.
• Advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Willingness to travel to assigned sites to complete work.

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training experience.

• Education:
  
  Bachelor's degree preferred.
• Experience:
  
  Three to five years of clinical application support or related clinical work experience.
• Certifications:
  
  Licenses or credentials within specific clinical specialties preferred; possession/maintenance of specialty clinical licensure strongly desired. Valid state driver’s license and proof of auto insurance (if applicable).

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support
  , including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
• Savings and retirement resources
  , including a 401(k) plan with 100% match on 3% to 9% of pay, employee stock purchase plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.