IT System Administrator

Please see Special Instructions for more details. Work Schedule

Monday through Friday, 8 am - 5 pm with occasional additional hours and rotating 24x7 on-call support responsibilities outside regular work hours.

Shared Services

The Office of Information Technology ( OIT ) at NC State University provides a broad range of IT services to support our students, faculty, and staff. The Automated Workload Services ( AWS ) team, in the Shared Services Department of OIT , administers software packages for business process automation, Electronic Data Interchange ( EDI ) processing, and report management.

Utilizing these tools, the team manages large volumes of business processing 24×7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining Configuration Items in the Service Now Configuration Management Database ( CMDB ).

As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. Attain Work-life balance with our Childcare benefits,
Wellness & Recreation Membership
, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

• Develop, implement, and execute production and test processes and processing schedules using IBM Workload Scheduler, or other scheduling automation applications
• Develop, implement, and execute secure data transmissions using EDI or similar tools
• Configure and implement reports and bursting rules within the report distribution and archiving solution
• Assist with automation efforts and onboard new resources to ensure the completeness and accuracy of the Service Now Configuration Management Database
• Use scripting languages to connect, enhance functionality, and optimize back-end applications

• Configure and administer automated workload scheduling software
• Configure and administer secure data transmission software
• Assist in planning and implementation of software upgrades required to support functional enhancements or maintenance agreement
• Perform routine daily and ad hoc administrative tasks, monitor performance, address errors, and modify configurations to meet business requirements
• Monitor and maintain Configuration Items in the Service Now Configuration Management Database

• Serve as a subject matter expert for automated workload scheduling, EDI processing, report distribution and CMDB integrity
• Perform system level administration to troubleshoot incidents across software, OS, storage and network layers

• Analyze requirements to design and implement efficient solutions to meet business needs
• Create automation and scripting solutions to extend software functionality, and improve reliability, consistency, and operational efficiency

• Perform analysis on errors, investigate root causes and either resolve or collaborate with other technical teams in development of resolution
• Participate in an on call rotation, and work extended hours and weekends as necessary in support of business processes

• Communicate technical concepts and potential solutions clearly to non technical stakeholders
• Partner with customers, cross functional OIT teams, vendors and trading partners to identify solutions to meet business needs and areas for process improvement

• Participate in the lifecycle management of software solutions by planning, coordination and implementation of patching and upgrades
• Develop and maintain documentation, operational standards and technical reference materials to ensure clarity and consistency

• Bachelor’s degree in…