System Administrator II

Description

Is God calling you to ministry? For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, the Billy Graham Training Center at the Cove (BGTC) in Asheville, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Christian Purpose and Expectations:

All employees proclaim the Gospel of Jesus Christ through their employment and thereby further BGEA’s religious mission.

Department Detail –

• Operations (networking/routing, servers, storage, security cameras, telephony)
• Service Desk (end‑user hardware and software management/support, event support, general IT assistance)
• Cybersecurity (threat defense, monitoring/analysis, awareness, and compliance)
• Enterprise Solutions (application and web development, data visualization, report writing, database management)
• Enterprise Solutions Support (Donor/CRM, Financial, HR, and other ERP type solutions support)

Job Summary – The IT System Administrator II is responsible for managing, maintaining, and optimizing the organization’s IT systems and infrastructure. Duties include ensuring system reliability, performance, and security while providing technical support for escalated issues. This mid‑level role is ideal for someone with proven system administration experience who enjoys working collaboratively with other IT staff and departments.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Installs, configures, and maintains servers, virtualization platforms, storage systems, and software solutions, ensuring optimum performance and security
• Manages backup, restore, and disaster recovery procedures
• Troubleshoots and resolves complex system or application issues, including those escalated by more junior team members
• Manages privileged, service, and vendor accounts and access, ensuring proper security and access controls
• Implements and maintains proper security protocols and monitoring of infrastructure systems and timely remediates discovered vulnerabilities

Marginal Duties and Responsibilities

• Creates and maintains detailed documentation of system configurations, integrations, and procedures
• Automates basic administration tasks using available tools to improve performance and reduce manual time and effort
• Assists team with network‑related tasks and troubleshooting
• Other duties as assigned

Job Specifications – Skills and Knowledge

• 3+ years’ experience in system administration or related IT role
• Proficient with Microsoft Windows Server, Linux, and macOS
• Proficient in fundamental networking and domain concepts (DNS, DHCP, Active Directory, GPO, authentication protocols, etc.)
• Competent with virtualization and storage platforms and concepts (VMware, Proxmox, Hyper‑V, NAS, SAN, Containers, etc.)
• Competent with command line and scripting (Power Shell, bash, etc.) for advanced administration and automation
• Familiar with web services/protocols and database/application relationship (IIS, NGINX, APACHE, SQL, MYSQL, MARIADB, PROMETHEUS, etc.)

Physical/Mental Demands

• Desire to contribute in a progressive IT department
• Must be able to quickly establish rapport with non‑technical people
• Self‑starter who has ability to prioritize tasks and stay organized
• Excellent oral and written communication skills
• Must make details a high priority
• Comfortable being on the telephone for extended periods
• Enjoy talking to people and putting them at ease
• Ability to work extended hours as needed for some projects or events
• Abilit…