Field Technical Support Engineer

Vin Fast Field Technical Support Engineers (FTSEs) provide on-site professional vehicle systems support to Vin Fast's service center technicians and technical trainers across the East Coast. FTSEs have broad responsibilities, including vehicle diagnostic and repair support, serving as an avenue for escalated cases, product problem resolution, and territory management support for Vin Fast. The primary FTSE objective is to diagnose and direct repairs on customer vehicles that Service Center Technicians cannot resolve or that are trending toward quality issues.

FTSEs will also provide Vin Fast Service Center service readiness feedback and early training on emerging technical support issues.

• Handles diagnosis requests in a structured and timely manner
• Maintain a close working relationship with Service Center managers and technicians in the region
• Knowledge of Powertrain, Modern High Voltage EV power systems or ADAS systems
• Conduct ad-hoc in-Service Center product training sessions, which can include technical information on upcoming System software releases, new feature implementations, or debug capabilities.
• Take ownership of Service Technician's concerns and use effective problem resolution skills
• For officially dispatched cases, address service center technicians' problem-resolution needs by phone or at the service center.
• Report on the service center's "Quality of Service" relative to overall service readiness
• Proficient with OBD-based diagnostic tools and possess the knowledge to resolve vehicle system issues based on DTCs reported
• Travel as needed (typical travel: [30-70% covering the East Coast]

• Technical automotive background as a high-level Service Technician required
• Strong written and verbal communication skills
• Experience of working with Electric Vehicles a plus
• Analytical ability to understand and impact key performance indicators
• Problem-solving initiative to fix problems when they arise, but also understand why and how they happened
• Proven ability to lead by example and be innovative with processes and efficiencies
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• Performs well in an agile, fast-paced environment where things can change very quickly
• Perform and lead well under pressure
• Digitally savvy - ability to adopt and adapt quickly to new technology and systems
• Computer proficiency in MS Office
• Proficient in vehicle CAN analysis and flashing tools such as Vector CANoe and VFlash a plus
• Capable of using issue tracking tools such as JIRA and fleet management software to identify vehicle system software versions or update success a plus
• Valid Driving License

Vin Fast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We make all employment decisions based on qualifications, merit, and business need.