Medical Interpreter; Spanish- Family Medicine

Position: Medical Interpreter (Spanish)- Family Medicine
## Medical Interpreter (Spanish)- Family Medicine Apply locations:
Asheville, NCtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R3525
*
* JOB SUMMARY:

** The Medical Interpreter’s role is to improve the quality of and access to healthcare for Spanish speaking patients by providing in-office and phone translations for patients, creating bilingual versions of patient care forms, providing in-service training to increase cultural competencies of faculty, staff and residents, and identify and coordinate with available community resources. It is important for the medical interpreter to bridge any cultural gaps between patients and healthcare providers which may prevent the necessary information being provided.
** SPECIFIC RESPONSIBILITIES:
*** Interpretation/Translation: provide effective communication in diagnosis and treatment, informed consent, and confidentiality when dealing with Spanish speaking patients.
* Working knowledge of medical terminology.
* Establishes and maintains quality service and positive interaction with all patients, family members, customers, visitors, health care providers, and clinic team members.
* Assists with patient follow-up as necessary, to include contacting patients with appointment reminders.
* Maintains strict patient confidentiality in accordance with MAHEC policies.
* Relays information of patient’s cultural history to professionals.
* Review, evaluate, and coordinate purchase of appropriate Spanish language resources (e.g., videos, etc.) for patient and staff use.  + Training: coordinate in-service training to increase cultural competencies of faculty, residents, and staff.
* Enhance the cultural competency training available through graduate medical education programs.  + Coordinate workshops for faculty, residents and staff.  + Community Coordination:
Identify healthcare communication issues of Spanish speaking people across the WNC region.
* Determine available interpretation/translation resources in the local/regional healthcare community.
* Interact with professionals in the healthcare community, agencies, and members of the Hispanic community to explore coordination of translation services.
* This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Medical Interpreter (Spanish) may perform.
*** KEY

COMPETENCIES:

**
* ** Communication Skills
** Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
* ** Decision Making
** Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
* ** Health Care Knowledge
** Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
* ** Interpersonal Skills
** Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being…