Lead Housekeeper

PRIMARY ACCOUNTABILITY:

Responsible for onsite supervision of the Environmental Services Team's cleaning of the MAHEC facilities, including clinical, administrative and educational areas, exam rooms, procedure and ultrasound rooms, labs, restrooms and offices. This is a second shift position with hours from 2:00pm to 10:30pm, Monday through Friday.

SPECIFIC RESPONSIBILITIES:

* Lead a team of housekeepers to perform routine, scheduled cleaning duties to include cleaning clinical, administrative and office areas nightly.

* Performs daily quality inspections across all four Biltmore campus buildings to ensure consistency in routine cleaning including, but not limited to: sweeping and mopping all clinical spaces, vacuuming, dusting, cleaning restrooms, carpets, and other cleaning activities.

* Meets regularly with the Environmental Services Supervisor to review and prioritize special projects outside of normal cleaning duties, including, but not limited to: horizontal blinds, baseboards, carpets, windows, ceiling vents, and floors.

* Serve as a backup to Environmental Services Supervisor for leading daily huddles, assigning work to the housekeeping team, performing inventory checks and ordering new supplies, and other tasks as necessary.

* Trains new Housekeeping staff to ensure consistent performance standards.

* Provides backup for other MAHEC housekeepers as needed and as assigned by Supervisor, to include occasional overtime and weekend work. Duties include but are not limited to:

* Sweeping and mopping all exam rooms, labs, procedure rooms and ultrasound rooms every night, vacuuming, mopping, sweeping, dusting, cleaning restrooms, carpet cleaning, and all other cleaning activities as assigned.

* Classroom set-ups as requested

* Changing batteries and other light maintenance as required.

SUPERVISORY RESPONSIBILITIES:

* None

This job description is a general description of the essential job functions. It is not intended to describe all the duties a Housekeeper may perform.

KEY

COMPETENCIES:

* Service Delivery - You place patients, customers, employees and teammates at the center. You possess a high sense of urgency and ownership in solving problems and identifying opportunities to increase service.

* Communication - You are comfortable communicating in person, over the phone, and through email, all with a friendly and professional tone.

* Discretion - You operate with the mindset that information that is not your own, regardless of how trivial it may seem, is confidential first and shared only with permission. You demonstrate confidentiality with clinical, management, and other organizational data/information.

* Problem Solving - You aren't afraid to think on your feet and encounter a problem you don't know how to immediately solve. You are less concerned with being right and more concerned about connecting with various resources to assist in solving the problem and learning new things along the way.

* Detail Orientation - Details matter to you and you develop systems and processes to help you manage a large volume of them. You envision a process from start to finish and understand all of the details that need to be taken care of in between to keep things running smoothly. You take pride in owning the details and it brings you joy to be trusted in this regard.

* Initiative - You don't wait to be told what to do. Instead, you anticipate needs and look for tasks you can take care of in the present to facilitate a smooth process in the future. You like to stay busy and love to jump in and help others when you have capacity. You respect and appreciate the work of a leader and view taking initiative as a primary way to support their work.

* Fostering Teamwork - You have the ability and desire to work cooperatively with others on your team. You have the ability to demonstrate interest, skill, and success in getting the team to work together. You work effectively with colleagues from all departments and levels within the organization.

EDUCATION and/or

EXPERIENCE:

Preferred Experience .

* Two years experience in commercial cleaning, with experience in medical office, conference center or educational facilities.

CERTIFICATES,…