VP of Resident Wellbeing

Come explore Deerfield Episcopal Retirement Community. Nestled on 125 acres in the beautiful Blue Ridge Mountains, Deerfield is an outstanding senior living community with a resort-like atmosphere. Our new VP of Resident Wellbeing will play a pivotal role in creating remarkable experiences for our residents across every part of resident life. We are celebrating our 70th year of providing exceptional senior living for our residents, have a strong Culture of Care and are embarking on the next phase of our growth with an exciting expansion project.

The Vice President of Resident Wellbeing provides the strategy to foster and sustain holistic resident wellbeing across the full spectrum of the resident experience. The VP of Resident Wellbeing supports Deerfield’s mission, vision and culture of care by leading the teams that provide programs and services to support resident health, wellbeing, engagement and quality of life. Through partnership across all functional areas of Deerfield life, the VP of Resident Wellbeing fosters exceptional service delivery from the areas of direct responsibility and supports the success of the larger community.

Resident Wellbeing creates a community environment where staff are invested in resident success and residents are able to explore their version of being their best selves as older adults, creating meaningful connections within the larger community.

• Leads and oversees departments that provide wellbeing-related resident services, including:
  • Clinical services (physician services; IL nursing services; emergency response; occupational health)
  • Social Work and Transitions
  • Resident Life
  • Home and Community-Based Services
  • Contracted Lifestyle and Wellbeing Services (spa and salon services)
  • Resident Communication and Technology Channels
• Ensures service quality, resident satisfaction, and goal alignment with mission and values.
• Ensures compliance with regulatory standards and integrates risk-aware operational practices.
• Manages budgeting, staffing, and operational planning for assigned departments.
• Identifies operational efficiencies and opportunities for service optimization
• Facilitates interdisciplinary collaboration, including guiding resident-facing nutritional wellbeing programming.
• Establish key metrics to track the impact of wellbeing and experience initiatives. Analyze data and provide regular reports to executive leadership with actionable insights.

• Manages departmental leaders and supports staff development, coaching, and succession planning.
• Promotes a high-performing, mission-aligned culture of professionalism, emotional intelligence, and continuous improvement.
• Provides team coaching and identifies opportunities for growth and development; models effective leadership and seeks feedback in the spirit of continuous improvement.
• Aligns departmental goals and performance metrics with organizational strategy, creating and ensuring execution of programs and initiatives in a timely, effective fashion.
• Provides change management leadership to encourage teams to take appropriate risks, adapt to changing internal and eternal factors and apply creative thinking to problem solving.

• Researches, designs, implements, and evaluates data-driven, enterprise-wide initiatives and special projects (e.g., adult day services; communications and engagement platform implementation).
• Contributes to strategic planning processes, including annual goals, long-range planning, and serves as an expansion project owner team member.
• Stays current on trends in aging, senior living, healthcare delivery, wellbeing science, and resident engagement to inform innovation in programs and services.
• Collaborate closely with other senior leaders to ensure alignment of resident wellbeing work to larger community goals, including those of the Deerfield Charitable Foundation.

• Serves as a primary leadership liaison to the Residents’ Council, ensuring constructive…