Patient Health Advocate - Practice Lead

Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.

• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.

• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.

• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.

• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)

• Accrual of 3 weeks’ Vacation (PTO)

• Professional Development, CEU, and Tuition Reimbursement

• Curated Wellness Benefits supporting teammates physical and mental well-being

• Community engagement opportunities

• And more!

This position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. The Patient Health Advocate – Practice Lead will work closely with Somatus patients and physician practices, including spending time working from within physician offices. The Patient Health Advocate – Practice Lead will be the first and primary representative of Somatus to partnered physician practices.

He/she will be the key team member to establish trust with physicians and practices and will be responsible for building this relationship.

The Patient Health Advocate – Practice Lead will work as an extension of Somatus’ clinical care team, specifically under the guidance of a renal nurse care manager. The individual taking this role will manage his/her caseload through in-person, telephonic and electronic means of communications and coordination. This position is a market-based position.

• Works under the guidance of practice physicians and/or a nurse care manager.

• Partners closely with physicians and practice office staff to build a collaborative relationship focused on working together to improve care for patients. Built relationships over time as Somatus’ primary representative in the practice.

• Helps the care team prepare and manage the regular integrated, interdisciplinary care team meetings each month.

• Serve as primary contact for provider practice regarding patient needs and care coordination.

• Follow-up with health management plans and goals in coordination with the RNCM.

• Establish positive, supportive relationships with patients and physician offices and provides feedback through in-person and telephonic interactions.

• Builds relationships with the provider practice team to support clinical and operational goals and help improve patient care.

• Collaborates with the provider practice to build and fine-tune workflows to support operational goals with the RNCM and care team.

• Educate the provider practice about the Somatus program, reinforcing collaborative workflows.

• Function as an advocate for the patient and support the patients throughout their journeys.

• Conduct outreach (i.e., telephonic and in-person) to patients to introduce the Somatus program, encourage enrollment…