Retail Cashier Associate

POSITION TITLE: Retail Cashier Associate LEVEL: Full-Time, Hourly, Non-exempt REPORTS TO: Retail Manager / Assistant Manager Position Summary

The Retail Cashier Associate provides friendly, efficient, and professional service to Grandfather Mountain guests while accurately processing sales transactions and supporting the daily operation of the retail departments. This position is responsible for cash handling, point-of-sale operations, facility cleanliness, inventory support, and achieving department sales goals.

• Excellent customer service and communication skills
• Ability to work effectively as part of a team
• Willingness to support coworkers and assist with department operations
• Ability to accurately count and handle U.S. currency
• Good manual dexterity and attention to detail
• Ability to remain calm and make sound decisions under pressure
• Positive attitude, strong work ethic, and professional conduct
• High school diploma or GED
• Must be at least 21 years of age

• Complete on-the-job training in cash handling and point-of-sale register operation
• Attend park-wide orientation at the earliest scheduled opportunity

• Ability to stand for extended periods, including shifts of up to 12 hours
• Ability to lift more than 20 pounds
• Follow all park safety, health, and first-aid guidelines
• Responsible for personal health and safety
• Follow the park-wide speed limit of 20 mph and 2 mph through the front gate
• Perform cleaning and maintenance duties, including sweeping, mopping, dusting, vacuuming, scrubbing, garbage collection, etc.

• Provide every guest with pleasant, courteous, and efficient service
• Maintain a Mystery Shop score of 8 or higher
• Follow all park policies, procedures, and operational standards
• Demonstrate pride in the park and support its mission and core values
• Practice honesty, integrity, and ethical business conduct
• Attend all required park functions, events, meetings, classes, and workshops
• Work professionally and cooperatively with other departments

• Perform all cashier responsibilities as needed
• Accurately operate the point-of-sale system, inventory system, Square, and other sales systems as directed
• Complete shift and daily register checkout reports accurately
• Handle cash and other forms of payment in accordance with company cash handling proceduresblad Output truncated due to character limit.