BCSO Control Room Operator

This job posting expires at 11:59PM on September 04, 2026. No applications can be submitted after 11:59PM on September 04, 2026.

Job Title:

BCSO Control Room Operator Department:
Sheriff External Hiring Range: $20.66 - $22.83 Posted Internally and Externally Purpose of the position:
This position is responsible for performing a variety of duties pertaining to the safety and security of the officers, inmates, and facilities of the County Court House and Detention Center, including monitoring security cameras for emergencies and reporting situations to the on-duty supervisor.

Monitoring security cameras in the Detention Facility and Court House to identify and address any emergency situations of possible issues that arise and allowing access to the facilities when needed. Responsible for receiving radio and telephone messages, answering public calls and transferring calls to appropriate staff, relaying messages to appropriate staff. Receives calls and dispatches appropriate personnel in accordance with established procedures.

Operates a computer terminal connected to the Jail Management software and communicates the allowable information as appropriate. Responsible for egress and access doors for the facility as requested or necessary. Provides information to public as allowed by policy and state law as requested. Performs other related duties as assigned.

• Adheres to assigned work schedule as outlined in the Department and County attendance policies and procedures.
• The Detention Facility is a 24/7 operation and as such persons must be able to work various shift assignments, including night shift, weekends, and holidays.

Typical shift will be 10 hours with a 30-minute lunch break and two 15-minute breaks. Regular, predictable attendance is essential

* Note:

This position has been identified as an emergency essential position and as such employees in this position may be needed to work, including after-hours, weekends and during a public emergency (to include but not limited to: floods, ice storms, disease outbreak, terrorist attack, etc).

Supervision Received:
Receives close and frequent supervision related to specific work activities, assignments, methods, etc.; instructions are detailed and assignments are typically short-term and routine.

Supervisory/Leadership Responsibilities:
None

Decision Making and Problem Solving:
Most problems are routine or predictable in nature, position requires critical thinking ability to determine the best course of action with social/people or technical/mechanical problems. Uses established policies and procedures for attaining goals and objectives within the specific area of work.

Knowledge of local laws, ordinances and the North Carolina General Statutes pertaining to the commitment and confinement of inmates. Ability to use considerable tact and firmness in obtaining information from distressed persons. Ability to exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls. Working knowledge of the geographical layout of the Detention Facility and the general work flow of both foot traffic and vehicle traffic in and around the facility.

Working knowledge of the operation of two-way radio equipment and related Federal Communication Commission regulations. Knowledge of practices and procedures involved in inmate management. Some knowledge of the operation and location of law enforcement units. Skill in the operation of two-way radio equipment. Ability to exercise sound judgment in emergency situations. Ability to speak clearly, distinctly and politely. Ability to deal tactfully and courteously with the public.

Ability to maintain simple but effective files, records and reports. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to maintain courteous and tactful relationships with families of inmates, attorneys, ministers and other persons concerned with the welfare of individual inmates. Ability to take prompt and effective action during detention facility emergencies.

Interact with other employees, customers, and partners in an effective manner, with professionalism and cultural competency; work effectively and efficiently as a team contributor including interacting and communicating clearly and effectively both orally and in writing. Maintain knowledge of the agency organizational rules, policies, procedures, services, and mission. Plan, prioritize, and organize work effectively to produce quality work with measurable results and within identified deadlines;

function in highly stressful circumstances and demonstrate the ability to adapt to changing priorities, deadlines, and directions; ability to maintain calm demeanor while dealing with stressful situations and customers. Demonstrate the County’s core values through performance and…