Temporary Position: Public Safety Telecommunicator

Position Title

Temporary Position:
Public Safety Telecommunicator

Student Affairs

University Police

The employee(s) hired for this position will serve as part of a temporary pool of reserve Telecommunicators for UNC Asheville. This position performs technical communications work in support of the University’s public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases utilizing Computer Aided Dispatch (CAD).

The employee is responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, monitoring security cameras and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. This position requires the ability to multi-task and to remain calm and composed in high-stress situations.

The employee should also be able to work with a diversified community; communicate effectively with those who may be irate; make effective decisions in emergency life and death situations; prioritize calls and identify potential dangers; and work as a member of a team and interact favorably with all students, staff, faculty, and visitors. The employee is expected to maintain confidentiality and discretion in the course of conducting business;

work individually and/or with others; and adapt to change and circumstances.

Part‑Time (20‑29 hours/week)

$20.00 per hour

T0168

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Prefer candidates with DCI and Basic Telecommunicator certifications. May also consider applicants with ability to obtain a certification within 45 days of hire. In addition, the ideal candidate will be proficient in Microsoft Excel, Google Docs, and Banner. Candidates with a two or four-year degree in addition to the certifications would be a plus. The successful candidate will be asked to attend a four-day Sheriff’s Training Course and successfully pass a test for certification.

Knowledge, Technical Ability to understand and follow FCC rules and regulations applicable to work. Ability to apply considerable knowledge of departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work independently while reporting to supervisor on a regular basis. Proficiency in using telecommunications and information technology. Ability to display organizational awareness and an understanding of the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units).

Ability to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction. Ability to complete required in-service training and maintain certifications. May require ability to obtain Intermediate Telecommunicator certification. Ability to keep abreast of developments in telecommunications practices.

Communication – Oral Ability to listen to callers and quickly ascertain the nature of call. Ability to obtain and extract relevant information. Ability to interpret…